Developer Support Specialist at RingCentral

Bengaluru, Karnataka, India

Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Cloud Communications, TechnologyIndustries

Strong understanding of software solutions, cloud environments (AWS preferred), and API integrations (HTTP/REST)
Basic knowledge of microservices architecture and related technical concepts
Hands-on experience with tools such as JavaScript, Postgres, GIT, and API testing, REDIS
Excellent problem-solving and analytical skills, with the ability to diagnose and resolve technical issues efficiently
Strong communication skills to explain technical solutions to non-technical users
Familiarity with support ticketing systems and SLDCs (Support Lifecycle Development cycles)
Ability to prioritize multiple support cases in a fast-paced environment
Empathy and patience when dealing with customer concerns and resolving issues
Bachelor’s degree in a technical discipline or equivalent experience
5+ years of experience supporting software applications, APIs, or cloud services
Experience with Node.js, GitHub, AWS, and API troubleshooting
Experience with Contact Center integration and integration development (plus)
Familiarity with the Grafana stack (Loki, Prometheus, and Grafana) (plus)

Provide technical support and troubleshooting assistance to customers using RingCentral solutions and integrations
Collaborate with customers to understand, replicate, and resolve technical issues related to system integrations, APIs, and cloud services
Assist in interpreting logs and system metrics reports, and translating them into actionable technical diagnostics
Guide customers through resolution steps, troubleshooting, API usage, and other technical procedures
Escalate complex issues to engineering or product teams when necessary, providing detailed documentation and context
Participate in knowledge sharing by creating troubleshooting guides and documenting common issues
Help facilitate customer acceptance testing and troubleshoot any post-implementation problems
Collaborate with third-party vendors and internal teams to resolve ongoing issues
Contribute to continuous improvement initiatives by providing feedback on recurring issues and customer pain points
Identify, Triage, Troubleshoot, and suggest resolutions to middleware and customer applications