[Remote] Developer Success Engineer at Vercel

Netherlands

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Cloud Infrastructure, Web Development, Software as a Service (SaaS)Industries

Requirements

Candidates should have over 3 years of experience in frontend development, technical support, solutions engineering, or a customer-facing technical role, with strong knowledge of Next.js, React, and modern web performance best practices. Familiarity with troubleshooting frontend build systems, serverless runtimes, and API integrations is required, along with the ability to diagnose complex technical issues and communicate clearly. Prior experience with Vercel or Next.js, or a comparable platform, is essential, and a passion for helping developers succeed is highly valued. Bonus points for open-source contributions, technical documentation experience, developer advocacy, incident management, serverless debugging, or frontend performance optimization.

Responsibilities

The Developer Success Engineer will lead customers through technical motions to accelerate adoption and launch on Vercel, providing implementation guidance on builds, caching, web performance, and cost efficiency. They will troubleshoot technical challenges related to Next.js, serverless functions, build pipelines, and integrations, while identifying and unblocking opportunities for customer growth. Responsibilities also include authoring and maintaining resources like internal playbooks and external documentation, partnering with Sales, Support, and Product teams to escalate issues and influence product improvements, and spotting patterns in customer challenges to recommend proactive optimizations.

Skills

Developer Adoption

Customer Guidance

Technical Milestones

Onboarding

Go-live Readiness

Post-launch Stabilization

Production-readiness

Performance Optimization

Documentation

Playbooks

Best Practices

Customer Intelligence

Developer Journey

Customer Experience

Implementation Guidance

Deployment

Vercel

Platform for building and deploying web applications

About Vercel

Vercel provides a platform for developers and businesses to build, deploy, and manage modern web applications. Its services include tools that enhance image and video workflows using AI features like smart cropping and object detection. Vercel simplifies the complexities of serverless architecture, allowing for global content delivery without extra infrastructure. The company ensures high security and uptime with features such as automatic HTTPS and DDoS protection. Unlike competitors, Vercel focuses on a managed global rendering layer and offers a subscription-based model tailored to various client needs, from individual developers to large enterprises. The goal of Vercel is to empower developers to create efficient and secure web applications.

San Francisco, CaliforniaHeadquarters

2015Year Founded

$547.6MTotal Funding

SERIES_ECompany Stage

Consumer Software, Enterprise Software, AI & Machine LearningIndustries

501-1,000Employees

Benefits

Health Insurance

Stock Options

Company Equity

Professional Development Budget

Unlimited Paid Time Off

Remote Work Options

Home Office Stipend

Risks

Increased competition in the cloud application platform space threatens Vercel's market share.

Rapid AI evolution may outpace Vercel's current offerings, risking competitive edge loss.

Reliance on a subscription model could be risky during economic downturns.

Differentiation

Vercel offers a managed global rendering layer for modern web applications.

The company provides advanced AI-powered tools for image and video optimization.

Vercel's platform supports full lifecycle media management with auto-tagging and access control.

Upsides

Vercel secured $250 million in Series E funding for growth and platform development.

The introduction of V0 enhances Vercel's offerings in AI-driven web development.

Recognition as a Visionary in Gartner's Magic Quadrant boosts Vercel's market position.

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