WEM Capabilities Consultant - Remote at Northwestern Mutual

Wisconsin, United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

Verint Administrative, Intradiem Administrative, or Intradiem Administrative experience
Verint Desktop Process Analytics knowledge (strongly preferred)
5-7 years of Workforce Management experience
Bachelor’s degree or equivalent work experience
Strong analytical, problem-solving, and decision-making skills
Proven track record of driving change through partnerships
Demonstrated ability to collaborate and develop relationships
Strong presenting and influencing skills
Ability to interpret and break down complex processes
Intermediate to Advanced Excel knowledge

Responsibilities

Lead administration efforts launching Verint’s Desktop and Process Analytics, Workforce Engagement, Work Operations Manager, Performance Management solutions, and Intradiem solutions
Serve as Subject Matter Expert on Workforce Management technology and establish strong partnership with the vendor
Administer plans to deliver use cases and key metrics for active management and governance
Identify and enforce key administrative activities, including establishing peer review process, designing, testing, and validation of new rules/use cases, and maintaining documentation
Support creation and design of rules to accomplish new uses and execute on required testing
Effectively partner with operations teams for change management, culture change, and compliance
Monitor key performance indicators to ensure project benefits and process adherence
Develop, implement, and drive business cases from conception to delivery
Collaborate with change management, reporting, and training teams to identify effective processes, tools, and communication strategies
Collaborate with system administrators to develop and refine systemic rules for the software suite

Skills

Northwestern Mutual

Provides financial security services, and wealth management

About Northwestern Mutual

Northwestern Mutual offers personalized financial planning, life insurance, and investment services, leveraging leading-edge technology to manage over $125 billion in client assets for more than 4.5 million clients.

Milwaukee, WisconsinHeadquarters

1856Year Founded

N/ACompany Stage

Consulting, Fintech, Financial ServicesIndustries

10,001+Employees

Benefits

Growing your Career

Compensation & Time Off

Insurance plans

Health Savings Account

Wellness programs & resources

401(k) plan and cash balance contributions

Risks

Fintech platforms like Carefull challenge traditional financial advisory services.

Internal competition may arise from Wellthi's focus on the Black community.

Customer dissatisfaction may grow due to increased retirement age expectations.

Differentiation

Northwestern Mutual maintains the highest financial strength ratings in the industry.

The company launched 'The Great Realization' campaign to refocus customer priorities.

Northwestern Mutual offers a unique Long-Term Advantage product with life insurance benefits.

Upsides

The aging population increases demand for retirement planning and long-term care solutions.

Partnerships with tech firms enhance Northwestern Mutual's data analytics capabilities.

Digital transformation in insurance leads to more personalized customer experiences.

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