Enterprise Account Manager
SanitySalary not specified
Full Time
Expert & Leadership (9+ years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Technology, AI, SaaSIndustries
Requirements
- 1-3 years of experience in technical deployment, implementation management, or technical account management of SaaS products
- Strong understanding of software development life cycles and methodologies, including Agile and DevOps practices
- Familiarity with cloud platforms (AWS, GCP, or Azure) and related services
- Excellent analytical and problem-solving skills, with a focus on troubleshooting technical issues as well as building consensus around outcomes and success measures
- Strong organizational, project management, and communication abilities
- Proven experience serving enterprise clients in both strategic, consultative and tactical, hands-on roles
- Experience with process documentation, playbooks, and continuous improvement initiatives
- Solutions-oriented mindset; trusted advisor with capability to own escalations
- Capable of handling ambiguity and thriving in a fast-paced environment
Responsibilities
- Help customers achieve real business outcomes through the use of AI
- Serve as the primary lead on new customer deployments including hands-on guidance for the setup of SSO and connectors
- Own the end-to-end delivery from kickoff to go-live thru renewal, ensuring clarity on expectations for all stakeholders, timeline, and Services budget
- Create and execute on joint success plans that drive additional adoption, deepen engagement, and result in measurable business value. Overall program management
- Develop, communicate, and execute tailored project plans; facilitate cross-functional collaboration across delivery, operations, and technical teams
- Provide a blend of technical guidance and strategic partnership, acting as escalation manager when necessary
- Monitor and report on deployment progress, customer adoption, and satisfaction metrics
- Proactively identify risks or blockers and drive resolution—escalating internally when appropriate
- Guide and document improvements for onboarding processes, playbooks, and best practices
- Contribute to continuous process and product improvements by providing actionable feedback and participating in internal initiatives
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the salary for the Delivery Excellence Manager role?
This information is not specified in the job description.
Is this Delivery Excellence Manager position remote or office-based?
This information is not specified in the job description.
What experience is required for the Delivery Excellence Manager role?
The role requires 1-3 years of experience in technical deployments.
What does the team structure look like for this Delivery Excellence Manager position?
DEMs collaborate closely with Account Executives, AI Outcomes Managers, Solution Architects, Support and R&D on scoped engagements.
What makes a strong candidate for the Delivery Excellence Manager role?
Strong candidates have 1-3 years in technical deployments and can lead implementations, own end-to-end delivery, create joint success plans, and provide technical guidance while managing escalations.
Glean
AI-powered search tool for workplace productivity
About Glean
Glean enhances workplace productivity by providing an AI-powered search tool that works across all applications within a company. This tool utilizes deep learning-based Language Models to understand natural language queries, allowing users to find information more easily. It continuously learns from the specific language and context of a company, improving the relevance of search results without manual adjustments. Additionally, Glean offers a chat assistant that can analyze and summarize information from various company documents and conversations, further increasing efficiency. Unlike many competitors, Glean's focus on natural language processing and its ability to adapt to a company's unique context set it apart. The goal of Glean is to streamline information retrieval in the workplace, making it accessible and efficient for all types of organizations, from startups to large enterprises.
Palo Alto, CaliforniaHeadquarters
2019Year Founded
$637.1MTotal Funding
SERIES_ECompany Stage
Enterprise Software, AI & Machine LearningIndustries
501-1,000Employees
Benefits
Healthcare - Happy and healthy go together. We cover medical, dental, and vision for you and yours.
Competitive compensation - Have a real stake in your job and your future with competitive stock options.
401(k) - We make it easy to save for the future today by contributing to a 401k.
Flexible work - We work 3 days a week in the office, though we believe in folks working where they can be most effective.
Company events - We work hard and play hard - from weekly happy hours to our annual company retreat.
Unlimited PTO - Flexible hours, PTO, company-wide summer and winter break shutdown
Transparent culture - By default we keep things open and accessible so we can make better decisions together, faster.
Learning and development - We offer a learning stipend to help you grow and achieve your goals.
Free meals - With lunch and dinner options every day, no need to work while you’re hungry.
Risks
Inflated valuations in AI could lead to financial instability for Glean.
Competition from tech giants like Microsoft and Amazon pressures Glean's market share.
Opening a new office in Bengaluru may strain resources and impact operational efficiency.
Differentiation
Glean uses AI to enhance workplace productivity with a unique search tool.
The platform integrates with enterprise data, providing personalized, context-aware search results.
Glean's AI assistant offers analyses and summaries, reducing time spent on information retrieval.
Upsides
Glean's $260M funding round doubled its valuation to $4.6 billion in 2023.
The rise of hybrid work models increases demand for Glean's seamless information retrieval tools.
Growing data privacy emphasis allows Glean to offer robust, compliant data hosting options.
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