Deal Desk Analyst I

Pune, Maharashtra, India

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Enterprise Software, Conversational AI, Customer ExperienceIndustries

Requirements

Candidates should have 2+ years of experience in Order Management, Revenue Operations, Deal Desk, Sales Operations, or Finance Operations roles. They must also possess 2+ years of experience with Salesforce CRM and a CPQ tool or similar price quoting platform, along with proficiency in Microsoft Office and GSuite. Experience working with a remote sales team is preferred, and strong organizational, innovative, and detail-oriented skills are essential. Excellent written and verbal communication, the ability to prioritize and manage multiple tasks, and a self-starter attitude for a fast-paced, self-directed environment are required. A Bachelor's Degree or related experience is desired, and the ability to price and structure deals is a plus.

Responsibilities

The Deal Desk Analyst will act as a trusted advisor to the sales team, assisting with the quote-to-cash process and order management operations. Responsibilities include efficiently and accurately managing opportunities, supporting quote generation, reviewing products, and calculating bookings. They will also create sales order forms and amendments in collaboration with sales, validate contracts against Salesforce CRM opportunities and CPQ, and monitor/enforce Salesforce CRM data accuracy and compliance. The analyst will partner with other RevOps teams, billings, finance, and sales teams to progress opportunities and proactively suggest and implement operational improvements to systems and processes.

Skills

Salesforce CRM

CPQ

Quote to Cash

Order Management

Contract Management

Negotiations

Revenue Operations

Data Accuracy

Process Improvement

Customer Experience

LivePerson

Digital customer engagement and communication tools

About LivePerson

LivePerson provides businesses with tools to engage with their customers through digital channels. Their main product, LiveEngage, facilitates real-time interactions via live chat, messaging, and AI-driven bots across various platforms like websites, mobile apps, and social media. LivePerson's subscription-based model allows clients to access a suite of tools, including APIs and SDKs, to manage customer interactions and analyze performance. Unlike competitors, LivePerson focuses on enhancing customer experience with features like "click to message" and "click to chat," which enable direct communication from digital platforms. The company's goal is to improve customer service and engagement for businesses, ultimately leading to increased sales and satisfaction.

New York City, New YorkHeadquarters

1995Year Founded

$40.5MTotal Funding

IPOCompany Stage

Data & Analytics, Consumer Software, Enterprise SoftwareIndustries

1,001-5,000Employees