Deal Desk Analyst I

Bulgaria

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Enterprise Software, Customer Service, AIIndustries

Requirements

Candidates should have 2+ years of experience in Order Management, Revenue Operations, Deal Desk, Sales Operations, or Finance Operations roles. Experience with Salesforce CRM and CPQ tools or similar quoting platforms is required, along with proficiency in Microsoft Office and G-Suite. Preferred qualifications include experience with remote sales teams, Portuguese and/or Spanish language proficiency, and a Bachelor's Degree or related experience. Strong organizational skills, attention to detail, and the ability to prioritize tasks are essential.

Responsibilities

The Deal Desk Analyst will act as a trusted advisor to the sales team, assisting with the quote-to-cash process and order management operations. Responsibilities include managing opportunities, generating quotes, calculating bookings, creating sales order forms and amendments, and validating contracts against Salesforce CRM and CPQ. The role also involves monitoring Salesforce data accuracy, collaborating with cross-functional teams, and proactively suggesting and implementing process improvements.

Skills

Salesforce CRM

CPQ

Contract Management

Quote Generation

Order Management

Data Accuracy

Process Improvement

Collaboration

Financial Analysis

LivePerson

Digital customer engagement and communication tools

About LivePerson

LivePerson provides businesses with tools to engage with their customers through digital channels. Their main product, LiveEngage, facilitates real-time interactions via live chat, messaging, and AI-driven bots across various platforms like websites, mobile apps, and social media. LivePerson's subscription-based model allows clients to access a suite of tools, including APIs and SDKs, to manage customer interactions and analyze performance. Unlike competitors, LivePerson focuses on enhancing customer experience with features like "click to message" and "click to chat," which enable direct communication from digital platforms. The company's goal is to improve customer service and engagement for businesses, ultimately leading to increased sales and satisfaction.

New York City, New YorkHeadquarters

1995Year Founded

$40.5MTotal Funding

IPOCompany Stage

Data & Analytics, Consumer Software, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Company Match

401(k) Retirement Plan

Paid Vacation

Paid Sick Leave

Paid Holidays

Parental Leave

Family Planning Benefits

Fertility Treatment Support

Professional Development Budget

Tuition Reimbursement

Wellness Program

Mental Health Support

Flexible Work Hours

Remote Work Options

Employee Stock Purchase Plan

Risks

Emerging AI platforms could erode LivePerson's market share with competitive pricing.

Rapid AI advancements may require significant R&D investment to maintain competitiveness.

Data privacy concerns and regulatory changes could impact LivePerson's operations.

Differentiation

LivePerson's Conversational Cloud platform offers seamless AI-driven customer engagement solutions.

The company partners with industry leaders like Telnyx to enhance real-time communication.

LivePerson's subscription-based model ensures a steady revenue stream from diverse industries.

Upsides

Increased adoption of AI-driven solutions boosts LivePerson's market presence.

Recognition in Inc.'s 2024 Power Partner Awards enhances LivePerson's B2B reputation.

Partnerships with companies like Capitec expand LivePerson's customer service capabilities.

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