Deal Desk Analyst

Employment Type: Full-Time Location Type: Remote Salary: Not Specified

Position Overview

Front is the leading AI-powered customer service platform built for collaboration. Front brings core support channels into a modern, intuitive workspace where teams can collaborate on requests, automate manual processes, and delight customers across their entire lifecycle. Front’s flexible workflows, AI features, and customer intelligence provide the efficiency and insights to keep entire organizations customer-first, every day.

We are seeking an experienced and highly motivated Deal Desk Analyst to optimize and support our sales deal cycles, ensuring efficient, compliant, and value-maximizing transactions. The ideal candidate will possess strong analytical skills, a meticulous eye for detail, and a collaborative spirit. Reporting into the Senior Manager, Deal Desk, this role will work cross-functionally with the Sales Organization, Sales Operations, Finance, and Legal.

Responsibilities

Deal Structuring & Support

• Provide expert guidance and support to the sales team in structuring complex deals, including those involving non-standard pricing, custom terms, ramped agreements, and unique customer requirements.

Quote & Order Form Management

• Assist in the accurate creation, review, and modification of quotes and Order Forms (OFs) within Salesforce (SFDC CPQ), ensuring all details align with negotiated terms and company policies.

Process & Policy Adherence

• Ensure all deals adhere to established company policies, pricing guidelines, revenue recognition principles (e.g., ASC 606), and legal terms.

Cross-functional Collaboration

• Act as a central liaison between Sales, Legal, and Finance, to facilitate seamless deal flow and resolve complex deal-related inquiries efficiently.

Approval Workflow Management

• Support the navigation and adherence to internal approval processes, ensuring timely review and documentation of all necessary approvals for deals.

Documentation & Training

• Contribute to building and maintaining comprehensive Deal Desk documentation, playbooks, and training materials to empower the sales team and ensure process consistency.

Data Integrity & Reporting

• Maintain high data integrity within SFDC related to deals and contribute to reporting on key deal desk metrics to identify trends, process gaps, and areas for improvement.

Issue Resolution

• Act as a point of contact for deal-related questions and provide thorough, timely answers, troubleshooting quote errors and system discrepancies.

Continuous Improvement

• Participate in initiatives to streamline deal desk processes, enhance system efficiency, and improve the overall effectiveness of deal support.

Requirements

Experience

• 2+ years of experience in a Deal Desk, Sales Operations, Finance, or similar role within a high-tech company (SaaS/Cloud model preferred).
• Minimum of 2-3 years’ experience with Salesforce CPQ or similar quote-to-cash (QTC) tools is highly preferred.
• Experience with CRM systems like Salesforce is required.

Skills

• Strong analytical skills with an ability to interpret complex data, identify trends, and provide actionable insights.
• Excellent written and verbal communication skills.

Education

• BS/BA in accounting, finance, economics, business administration, or other quantitative fields preferred.

About Front

Front is the leading AI-powered customer service platform built for collaboration. Front brings core support channels into a modern, intuitive workspace where teams can collaborate on requests, automate manual processes, and delight customers across their entire lifecycle. Front’s flexible workflows, AI features, and customer intelligence provide the efficiency and insights to keep entire organizations customer-first, every day.

More than 9,000 of the most innovative companies worldwide including CultureAmp, HootSuite, and Y Combinator use Front to deliver five-star service at scale.

Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty.

Front has received numerous Great Place to Work accolades, including:

• Built In's 100 Best Midsize Places to Work in SF 2025
• Top Places to Work by USA Today 2025
• Y Combinator's list of Top Companies in 2023
• #4 on Fortune’s Best Workplaces in the Bay Area™
• Inc. Magazine's 2022 Best Workplaces list
• Forbes Best Startup Employers 2022 List

Application Instructions

• Not Specified