WFM Real - Time Analyst
QuinceSalary not specified
- Full Time
- Junior (1 to 2 years)
$66,000 – $83,000Compensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Insurance, Financial ServicesIndustries
Requirements
Candidates should possess 4-7 years of Workforce Management experience in an omnichannel contact center environment, along with expert proficiency in WFM and ACD tools such as NICE, Genesys, Verint, Assembled, Aspect, Five9, and Regal. Strong written and verbal communication skills, an analytical mindset, and a knack for creative problem-solving are also required, as is excellent attention to detail and the ability to juggle multiple pieces of information.
Responsibilities
The Workforce Management Analyst will create and maintain distributable reporting, work directly with Operations Leadership on near-term Workforce Management tasks, perform ad-hoc data analysis at a large and granular scale, assist Workforce Management leadership in supporting and planning for strategic projects, provide data-driven insights to inform continuous improvement efforts, and administer the WFM platform. They will also act as the face and voice of near-term WFM, providing scheduling and light forecasting support.”} . The role involves supporting omnichannel contact center operations, ensuring timely and efficient customer support, and assisting with day-to-day operations and strategic projects for Workforce Management leadership.
Skills
Workforce Management
Data Analysis
Reporting
Forecasting
Scheduling
WFM Platform Administration
Strategic Planning
Operational Support
Kin Insurance
Simplifies home insurance for homeowners
About Kin Insurance
Kin Insurance simplifies the home insurance experience for homeowners, especially those living in coastal areas. The company offers clear and straightforward insurance options that are easy to understand and obtain, addressing the complexities and high costs typically associated with home insurance. By providing direct-to-consumer policies, Kin eliminates the need for brokers or agents, which helps reduce costs and allows for more personalized service. This model fosters a closer relationship with clients, enhancing customer satisfaction. Kin uses technology and data to offer competitive rates and tailor coverage to meet individual homeowner needs. Their commitment to transparency and customer support is evident, with many clients saving an average of $500 when switching to Kin. The goal of Kin Insurance is to make home insurance more accessible, affordable, and customer-focused, distinguishing itself in the competitive insurance market.
Chicago, IllinoisHeadquarters
2016Year Founded
$317.1MTotal Funding
SERIES_DCompany Stage
Fintech, Financial ServicesIndustries
501-1,000Employees