Contract, Commercial Operations Analyst

Position Overview

The Contract, Commercial Operations Analyst plays a vital role in integrating and managing new data sets to support PTC's product launches, with a focus on claims data, payer data, and new Specialty Pharmacy Providers. Essential responsibilities include ensuring data quality and validation, enhancing CRM functionality, and coordinating process improvements. This role requires managing cross-functional collaboration, performing data analysis, and maintaining documentation to ensure efficient and accurate reporting solutions.

Responsibilities

• Ensure Sales team CRM enhancements and new projects are prioritized appropriately with consideration for scalability and ongoing maintenance.
• Analyze configuration changes working with the Veeva CRM System Administrator (IT).
• Establish CRM test scripts and coordinate/schedule User Acceptance Testing (UATs) with relevant field users.
• Determine and coordinate process improvements related to CRM functionality, customer data, and reporting.
• Improve and enrich data quality within CRM – address, status, affiliations of HCPs, COEs, establish match/merge and stewardship activities.
• Manage rosters for all field-facing teams along with the on-boarding and off-boarding process.
• Assess quarterly cyclical alignment changes and conduct impact analysis.
• Communicate key inputs (ZTT/Roster/Target lists) to all cross-functional partners (Patient Services/BI/IT).
• Assist in planning and development of integrated change request processes across cross-functional BI/IT departments.
• Build geographical sales analysis, including: trend analysis, regional data, product rankings, market segmentation, call analysis, and other miscellaneous sales support.
• Prioritize projects, meet timelines, and exceed quality standards based on incoming and ongoing business needs.
• Analyze data and data requirements regarding reporting solutions, ensure data quality, and match back to core systems transaction results.
• Create and maintain SOP documentation of Business Operations solutions (CRM, Reporting, IC), data mapping, data dictionaries, and reporting standards.
• Perform other tasks and assignments as needed and specified by management.

Requirements

• Bachelor’s degree in a related business or scientific discipline.
• A minimum of 5+ years of experience in:
  • Veeva CRM
  • Data stewardship
  • Claims and SP Data experience
  • Managing ZTT/Roster/Target lists
• A minimum of 3+ years of experience in:
  • Integrated Change (IC)
  • Territory Alignment design
• Proficiency with Microsoft Office.
• Experience designing and building visualizations using PowerBI or other business intelligence tools (Tableau, Qlik Sense).
• Strong interest in learning new tools and software is key.
• Demonstrated expertise in analytical methodologies, statistics, and implementing structured ways of analyzing business problems.

Company Information

PTC Therapeutics is a global commercial biopharmaceutical company. For over 25 years, our team has been deeply committed to a unified purpose: Extending life’s moments for children and adults living with a rare disease.

At PTC, we cultivate an inclusive culture where everyone feels valued, respected, and empowered. We welcome candidates from all backgrounds to join our team, fostering a strong sense of belonging.

Visit our website to learn more about our company and culture! Site: www.ptcbio.com

Employment Type

Full time

Location Type

• Information not provided

Salary

• Information not provided