Deal Desk Manager

Employment Type: Full-Time Location Type: Remote Salary: Not Specified

Position Overview

Doppel is seeking a Deal Desk Manager to establish and scale a best-in-class deal desk function. This is a critical role that will collaborate with Sales, Customer Success, Finance, and RevOps to streamline quoting, support strategic deal structures, and manage the operational processes for pricing and revenue. You will oversee the manual quoting process, ensure accurate CRM data, and lead the evaluation and implementation of a CPQ system. As a subject matter expert in Doppel’s pricing, contract structures, and monetization models, you will help the business scale efficiently.

Responsibilities

Quote + Deal Strategy

• Support Account Executives (AEs) and Customer Success Managers (CSMs) in structuring complex SaaS deals, including new business, expansions, renewals, and co-terms.
• Create, review, and refine quotes manually, ensuring compliance with pricing, discounting, and commercial policies.
• Serve as the internal expert on Doppel’s product catalog, pricing logic, packaging tiers, and monetization strategy.

Process + Systems

• Evaluate, recommend, and lead the cross-functional implementation of a CPQ tool in partnership with Finance and RevOps.
• Design and enforce scalable deal desk processes, including approvals, playbooks, documentation, and Service Level Agreement (SLA) tracking.
• Own file organization, deal desk documentation, and maintain audit-ready records of Annual Recurring Revenue (ARR) and contractual terms in Salesforce.

Cross-functional Execution

• Act as the primary liaison between Sales and Finance for inquiries related to revenue recognition, billing terms, contract compliance, and deal exceptions.
• Partner with RevOps and Legal to maintain contract templates and approval thresholds.
• Conduct regular contract and ARR audits to ensure data accuracy and integrity in Salesforce.

Requirements

• 3–6 years of experience in Deal Desk, Sales Operations, Revenue Operations, or similar roles within a SaaS company.
• Strong understanding of SaaS business models, quoting practices, and subscription revenue mechanics (e.g., co-terms, rip/replace, early renewals).
• Proficiency in Salesforce (required).
• Experience evaluating or using CPQ platforms such as Salesforce CPQ, DealHub, or PandaDoc is a strong plus.
• Highly organized with exceptional attention to detail.
• Excellent cross-functional communication skills, with the ability to effectively collaborate with sales representatives, C-suite executives, and finance stakeholders.
• Demonstrated curiosity, a collaborative spirit, and enthusiasm for defining deal processes in a fast-growing startup environment.

About Doppel

Doppel is the leading platform designed to combat digital deception at scale. We analyze over 150 million entities daily, deploying continuously adaptive AI SOC agents alongside expert human analysts to identify and disrupt the infrastructure behind phishing, impersonation, and online fraud before attacks can proliferate. Our Threat Grid transforms customer signals into shared intelligence, enhancing the speed, intelligence, and effectiveness of each disruption.

We are not just another cybersecurity company; we are defining the future of social engineering defense, making trust protected and deception unprofitable. Supported by top-tier investors and trusted by globally recognized brands, Doppel is experiencing rapid growth. We encourage driven individuals passionate about solving real-world problems with innovative technology to join our team.