Customer Service Representative
Beyond FinanceSalary not specified
Full Time
Entry Level & New Grad
Not SpecifiedCompensation
Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
InsuranceIndustries
Requirements
- 2+ years of customer service experience in a call-center environment
- Demonstrated communication, organizational and interpersonal skills
- Intermediate proficiency in Microsoft Office
- Strong independent problem solving and analytical skills
- High energy, customer centric, friendly demeanor, empathy, patience
- Experience working in the insurance industry, call center, and proficient in computers
- Preferred Qualifications
- 4+ years of insurance experience (insurance agent license a plus!)
- Bilingual (Spanish/English)
- Associates Degree
Responsibilities
- Work with insurance provider clients and deliver great overall customer service
- Manage incoming customer queries and field questions regarding policy information
- Process payments, modifications, and escalate complaints across communication channels (high volume of calls, email, letters)
- Document all client communication across several platforms
- Be the point person for clients as well as their customers
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
Is this a remote position?
Yes, this is a remote opportunity.
What are the required qualifications for this role?
Candidates need 2+ years of customer service experience in a call-center environment, demonstrated communication, organizational and interpersonal skills, intermediate proficiency in Microsoft Office, and strong independent problem solving and analytical skills.
What is the salary for this position?
This information is not specified in the job description.
What is the work schedule like?
The position features a rotating schedule including hours between 11:30am-8:00pm Monday through Friday with mandatory Saturday 9:00am-6:00pm.
What makes a strong candidate for this Customer Support Specialist role?
A strong candidate has 2+ years of call center experience, is high energy and customer centric with a friendly demeanor, empathy, patience, insurance industry experience preferred, and proficiency in computers including Microsoft Office.
Vectra
AI-based network detection and response solutions
About Vectra
Vectra.ai specializes in AI-based network detection and response (NDR) solutions, focusing on real-time security for cloud environments, SaaS platforms, data centers, and enterprise infrastructures. Its main product, the Cognito platform, captures network metadata and uses machine learning to identify and respond to cyber threats, allowing security analysts to conduct thorough investigations and prioritize critical incidents. Unlike many competitors, Vectra.ai integrates seamlessly with various security tools, enhancing its threat detection capabilities. The company's goal is to help organizations maintain a strong security posture by providing comprehensive solutions that adapt to evolving security needs.
San Jose, CaliforniaHeadquarters
2011Year Founded
$342.7MTotal Funding
SERIES_FCompany Stage
Cybersecurity, AI & Machine LearningIndustries
501-1,000Employees
Benefits
Family Medical Leave
Flexible Work Schedule
Remote Work Program
Health Insurance & Wellness Benefits - Dental Benefits, Disability Insurance, Flexible Spending Account (FSA), Health Insurance Benefits, Life Insurance, Vision Benefits
401(K)
Employee Stock Purchase Plan
Paid Holidays
Paid Sick Days
Risks
AI fatigue in Asia Pacific may reduce adoption of Vectra's solutions.
Excessive alerts from threat detection tools could impact Vectra's market position.
High costs of AI integration may deter potential clients.
Differentiation
Vectra uses AI to detect and stop attackers in real-time.
The Cognito platform integrates with various security tools for comprehensive threat detection.
Vectra's Attack Signal Intelligence provides actionable insights and prioritizes threats effectively.
Upsides
Increased demand for AI-driven cybersecurity solutions boosts Vectra's growth potential.
Partnerships like Globe Telecom enhance Vectra's collaborative cybersecurity efforts.
Vectra's development of new AI agents sets it apart in advanced AI applications.
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