[Remote] Customer Support Representative (Employee Health Insurance) at SimplyInsured

Remote

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Health Insurance, Insurance, TechnologyIndustries

Requirements

1-2 years of experience in customer service or sales role
Highly productive with good multitasking skills
Passion for helping people - especially when it comes to their health
Able to work in a high-volume contact center environment
Familiarity working with support ticketing and/or support CRM software tools
Fantastic oral and written communication skills
Strong desire to help small businesses and their employees navigate health insurance questions
Available to work a PM shift from 10am - 6pm Mountain Standard Time Mon-Friday

Responsibilities

Assist potential customers with navigating our online insurance shopping experience and obtaining quotes for their company’s health insurance options
Work with existing customers to answer and resolve basic administrative and billing questions
Ensure that customer inquiries are responded to quickly and thoroughly
Use multiple communication channels, including phone, chat, and email, to communicate with customers
Use support ticketing software to document customer interactions
Contribute to the Support team’s mission to delight customers and help eliminate the fear of purchasing and using health insurance
Propose process and product solutions to improve customer experience

Skills

Key technologies and capabilities for this role

Customer SupportPhone SupportChat SupportEmail SupportTicketing SoftwareHealth InsuranceBillingAdministrative Support

Questions & Answers

Common questions about this position

What compensation and benefits does SimplyInsured offer?

SimplyInsured offers competitive compensation, generous stock option packages, 100% medical, dental, and vision insurance coverage, FSA plan, 401k, and a 'Take what you need' time off plan.

Is this customer support role remote or does it require office work?

This information is not specified in the job description.

What skills and experience are required for the Customer Support Representative role?

Candidates need 1-2 years of experience in customer service or sales, fantastic oral and written communication skills, multitasking ability, familiarity with support ticketing/CRM software, and a passion for helping people with health insurance.

What is the company culture like at SimplyInsured?

SimplyInsured has a values-based culture that invests in employee success, operates in a fast-paced startup environment, and emphasizes delighting customers while eliminating fear from health insurance.

What are the shift hours for this customer support position?

You must be available to work a PM shift from 10am - 6pm Mountain Standard Time, Monday through Friday.

SimplyInsured

Simplifies health insurance for small businesses

About SimplyInsured

SimplyInsured helps small businesses purchase health insurance by providing an online platform that streamlines the application process. Clients can receive instant quotes and complete applications in under 10 minutes, with easy integration into major payroll systems for managing employee deductions. The company earns commissions from insurance carriers, ensuring its interests align with those of its clients. SimplyInsured aims to offer efficient solutions and exceptional customer support to assist SMEs in navigating health insurance.

San Francisco, CaliforniaHeadquarters

2012Year Founded

$8.3MTotal Funding

SERIES_ACompany Stage

Fintech, HealthcareIndustries

11-50Employees

Benefits

Medical, dental, vision coverage

Stock options

Competitive salaries

Unlimited vacation

Casual work environment

Remote work opportunity

Company events

Flexible work schedule

Great tech equipment

Fun annual work anniversary perks

Risks

Competition from platforms like Gusto and Zenefits could erode market share.

Direct-to-consumer platforms may reduce demand for SimplyInsured's broker services.

Economic downturns could lead small businesses to cut back on employee benefits.

Differentiation

SimplyInsured simplifies health insurance with a user-friendly online platform for SMEs.

The company offers instant quotes and seamless payroll integration for easy management.

Exceptional customer support and advocacy set SimplyInsured apart in the insurance market.

Upsides

Increased demand for digital health solutions boosts SimplyInsured's digital-first approach.

Partnership with QuickBooks Payroll aligns with the trend of bundled HR services.

Regulatory changes favoring transparency align with SimplyInsured's mission to simplify costs.

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