Специалист по технической поддержке / Customer support specialist (Подразделение лабораторной диагностики) at Abbott

Moscow, Central Federal District, Russia

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, DiagnosticsIndustries

Requirements

Высшее профильное образование (медицинское или биологическое)
Опыт работы в клинико-диагностической лаборатории (врач–лаборант, врач по контролю качества и т.п.) от 1 года
Наличие водительских прав
Готовность к командировкам
Владение Английским языком на уровне intermediate и выше
Умение структурно и грамотно излагать свои мысли устно и письменно
Аналитические способности
Желательно опыт работы на аналогичных автоматизированных аналитических системах
Желательно знание алгоритмов ведения КК на практике в рутинной лаборатории

Responsibilities

Предоставление клиентам компании консультаций касательно анализаторов, систем и инструментов по телефону, электронной почте или через on-line инструменты
Вести соответствующую отчетность по взаимодействию с клиентами в рамках поддержания соответствия стандартам Abbott по вопросам качества, в соответствии с юридическими нормами, корпоративными политиками и процедурами в области клиентского сервиса
Организация тренингов для клиентов по вопросам корректной работы на оборудовании Abbott
Выездные консультации на территории клиента для решения прикладных вопросов, проведение тренингов и обучающих мероприятий для операторов оборудования

Skills

Key technologies and capabilities for this role

Technical SupportCustomer SupportLaboratory DiagnosticsClient TrainingField ServiceQuality ReportingEnglish LanguageMedical EquipmentClient Consultation

Questions & Answers

Common questions about this position

What is the salary for this Customer Support Specialist position?

This information is not specified in the job description.

Is this role remote or hybrid, and what is the office location?

The position offers a hybrid schedule of 4/1 (1 day working from home), with flexible start and end times, and a modern office located 2 minutes walk from m. Voykovskaya / 5 minutes from Baltiyskaya MCC.

What skills and qualifications are required for this role?

Candidates need a higher profile education (medical or biological), at least 1 year of experience in a clinical-diagnostic laboratory (e.g., lab doctor, quality control doctor), driver's license, readiness for business trips, English at intermediate level or higher, ability to express thoughts clearly orally and in writing, and analytical skills. Experience with similar automated analytical systems and knowledge of quality control algorithms in routine labs is desirable.

What is the work environment and culture like at Abbott?

Abbott offers an open, supportive, and inclusive work environment where employees are treated fairly and with respect.

What benefits does Abbott provide to employees?

Benefits include an extended DMS health program with dentistry for employees and children from the first day, accident insurance, employee support programs (psychological, legal, financial), 100% payment for 10 sick days, hybrid schedule, flexible hours, and a convenient office location.

Abbott

Healthcare solutions in diagnostics and devices

About Abbott

Abbott Laboratories focuses on improving health through various medical technologies and health solutions. The company operates in areas such as cardiovascular health, diabetes management, diagnostic testing, nutrition, and neuromodulation for chronic pain and movement disorders. Abbott's products include advanced medical devices and diagnostic tests that help healthcare professionals and patients manage health conditions effectively. For example, their cardiovascular technologies assist in heart health management, while diabetes care products enable accurate glucose monitoring without painful fingersticks. Unlike many competitors, Abbott emphasizes accessibility and affordability in its offerings, aiming to make life-changing technologies available to a broader audience. The company's goal is to positively impact global health and well-being, supported by a commitment to sustainability and a 2030 Sustainability Plan.

Lake Bluff, IllinoisHeadquarters

1888Year Founded

IPOCompany Stage

HealthcareIndustries

10,001+Employees

Risks

Departure of key leader Dr. Adamson may affect Abbott's Heart Failure division.

Integration challenges with Medtronic could impact glucose monitor-insulin pump rollout.

Thermo Fisher's microfluidics expansion may increase competition for Abbott.

Differentiation

Abbott integrates continuous glucose monitoring with automated insulin delivery systems.

Abbott's microfluidic devices streamline diagnostic processes efficiently.

Abbott's neuromodulation products target specific nervous system areas for chronic pain relief.

Upsides

Microfluidic technology offers cost-effective solutions in diagnostics.

Strategic partnerships like Abbott-Medtronic enhance product offerings and market reach.

Significant investments indicate strong market confidence in Abbott's healthcare solutions.

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