[Remote] Diagnostics Technical Specialist at Zoetis

Indiana, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Veterinary, Diagnostics, HealthcareIndustries

Requirements

Computer skills (i.e. Microsoft Office, Excel, Adobe)
At least one year of experience working in a clinical setting
Basic knowledge of animal disease states preferred
Knowledge of diagnostic products, instrumentation, and clinic processes
Analytical mindset and demonstrable critical thinking skills
Superb customer service skills
Ability to work independently, make appropriate decisions with accuracy, timeliness, and complete follow-through
Understanding of general veterinary clinic operations including diagnostic applications, financial limitations, training requirements, and workflow processes
Ability to create and deliver training presentations clearly and effectively in both formal and informal environments
Availability and willingness to travel up to 80% of work week and flexible to accommodate customer visit requests
Ability to safely lift and move 60 lbs

Responsibilities

Responsible for the success of the relationship with assigned clinics in order to achieve the goals and objectives identified by the customer and company to improve utilization, increase adoption, and minimize implementation time of diagnostic products
Responsible for identifying, quantifying, qualifying, tracking, and evaluating clinic pain points; and, for facilitating, developing, designing and implementing clinic workflow processes that improve overall customer experience with diagnostic products
Responds to requests for onsite technical support, providing prompt and accurate technical assistance, troubleshooting, and resolution of complex system problems for veterinary clinics, laboratory research, and veterinary academic settings
Provides clinics with guidance, instruction, and training on the product line to increase productivity and performance through formal and informal presentations
Provides post sale product installation and validation, applications and operations training
Completes daily activity documentation, including detailed reports after customer visits, by collecting, analyzing and summarizing all available information including detailed satisfaction information
Works closely with the Area Business Manager (ABMs) and Diagnostic Solutions Consultant (DSCs) to provide appropriate customer service in a team approach
Works with the ABM and DSC teams to identify and report opportunities for additional analyzers in customer accounts as well as new opportunities through referrals from existing customers

Skills

Key technologies and capabilities for this role

Veterinary DiagnosticsTechnical SupportTroubleshootingWorkflow OptimizationCustomer Relationship ManagementSalesProduct ImplementationTrainingSOP ImplementationTerritory Management