[Remote] Diagnostics Technical Specialist at Zoetis

Indiana, United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

Full time employment
Ability to travel up to 80%
At least one year of experience working in a clinical setting
Basic knowledge of animal disease states preferred
Knowledge of diagnostic products, instrumentation, and clinic processes
Analytical mindset and demonstrable critical thinking skills
Computer skills (i.e. Microsoft Office, Excel, Adobe)
Ability to safely lift and move 60 lbs

Responsibilities

Provide onsite support to veterinary clinics, laboratory research, and veterinary academic settings
Align with key clinics and hospitals with all aspects of SOP pull through, implementation, training, operation, applications, and problem resolution on all veterinary diagnostics products
Achieve goals and objectives identified by the customer to improve utilization, increase adoption, and minimize implementation time of diagnostic products
Identify, quantify, qualify, track, and evaluate clinic pain points
Facilitate, develop, design, and implement clinic workflow processes that improve overall customer experience with diagnostic products
Respond to requests for onsite technical support, providing prompt and accurate technical assistance, troubleshooting, and resolution of complex system problems
Provide clinics with guidance, instruction, and training on the product line to increase productivity and performance
Provide post sale product installation and validation, applications and operations training
Complete daily activity documentation, including detailed reports after customer visits
Possess superb customer service skills, be able to work independently, make appropriate decisions with accuracy, timeliness, and complete follow-through
Work closely with the Area Business Manager (ABMs) and Diagnostic Solutions Consultant (DSCs) to provide appropriate customer service in a team approach
Work with the ABM and DSC teams to identify and report opportunities for additional analyzers in customer accounts as well as new opportunities through referrals from existing customers