[Remote] Field Service and Applications Specialist - Lilongwe Based (Molecular Diagnosis) at Danaher Corporation

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Diagnostics, Healthcare, Medical DevicesIndustries

Requirements

Bachelor’s degree with 5+ years of experience, OR Diploma in Engineering or Biology with significant diagnostic experience
Molecular Biology expertise is a strong advantage
Minimum 3 years as a Medical Technologist with diagnostic market exposure
Hands-on experience with lab automation, LIS/connectivity, molecular diagnostics, and microbiology techniques
Experience in technical support and customer training for clinical diagnostics
Experience working with KOLs in Malawi and building customer relationships
Previous exposure to African healthcare/diagnostics is an advantage
Strong customer focus with proven relationship-building skills
Excellent technical presentation, training, and communication abilities
Self-motivated, goal-oriented, and calm under pressure
Effective problem-solving and organizational skills
Ability to work both independently and collaboratively
Proficiency in Microsoft Office, Outlook, and CRM/ERP systems (Salesforce preferred)
Strong cultural awareness and adherence to compliance and integrity standards
Willingness to spend ~80% of time on-site with customers
Valid driver’s license
Travel within Malawi, with some regional and occasional global travel
Flexibility to work after hours and weekends as required
Comfortable working in laboratory environments with moderate-to-loud noise levels

Responsibilities

Install, maintain, and troubleshoot Cepheid systems at customer sites
Support laboratory teams with system integration, workflow optimization, validation, and accreditation
Deliver training on instruments, software, reagents, and connectivity solutions
Record activities in SFDC (installations, training, customer support, follow-up) and provide market intelligence reports
Conduct preventive maintenance, system modifications, reactive repairs, installations, and de-installations
Manage spare parts stock, car inventory, and other required service materials
Develop strong customer relationships, ensuring high levels of satisfaction and optimized system performance
Collaborate with internal stakeholders to resolve issues and ensure corrective actions are implemented
Partner with Sales Representatives to develop account strategies that accelerate Cepheid business growth
Engage with healthcare stakeholders to generate testing demand, identify new assay opportunities, and support adoption
Provide pre- and post-sales technical support in Malawi and across Southern Africa
Conduct product demonstrations, technical presentations, and workshops for customers and stakeholders
Complete all required training on time
Deliver effective customer training programs consistently
Share technical insights and best practices with regional and global teams

Skills

Key technologies and capabilities for this role

Molecular DiagnosticsField ServiceSystem InstallationTroubleshootingCustomer TrainingLaboratory WorkflowSFDCPreventive MaintenanceSpare Parts ManagementSales SupportHealthcare Stakeholder Engagement

Questions & Answers

Common questions about this position

What is the location for this Field Service & Applications Specialist role?

This is a field-based role in Lilongwe, Malawi, requiring up to 80% of time spent on-site with customers.

What are the education and experience requirements for this position?

Candidates need a Bachelor’s degree with 5+ years of experience, or a Diploma in Engineering or Biology with significant diagnostic experience. Minimum 3 years as a Medical Technologist with diagnostic market exposure, hands-on experience with lab automation, LIS/connectivity, molecular diagnostics, microbiology techniques, technical support, customer training, and working with KOLs in Malawi.

What salary or compensation does this role offer?

This information is not specified in the job description.

What benefits are provided for this position?

This information is not specified in the job description.

What makes a strong candidate for this Field Service & Applications Specialist role?

Strong candidates have molecular biology expertise, hands-on experience in lab automation, molecular diagnostics, technical support, customer training, and building relationships with KOLs in Malawi.

Danaher Corporation

Water quality, diagnostics, and identification solutions

About Danaher Corporation

Danaher Corporation operates in key markets such as water quality, product identification, and diagnostics. The company provides precision instruments and advanced purification technologies for analyzing and managing water, ensuring its safety in various environments. In product identification, Danaher specializes in laser marking, coding, and packaging solutions that help maintain product freshness and accurate labeling throughout the supply chain. In the diagnostics sector, Danaher offers tools and software that enhance diagnostic confidence, enabling healthcare providers to deliver effective care. What sets Danaher apart from competitors is its unique Danaher Business System, which focuses on continuous improvement and empowers employees to drive change. The company's goal is to consistently deliver high-performance products and solutions while maintaining leadership in its markets.

Washington, District of ColumbiaHeadquarters

1969Year Founded

IPOCompany Stage

Industrial & Manufacturing, Healthcare, Consumer GoodsIndustries

10,001+Employees

Risks

Increased competition from Roche and Abbott in AI-driven diagnostics.

Potential regulatory challenges in the EU for water quality sector.

Supply chain vulnerabilities affecting precision instruments sourcing.

Differentiation

Danaher's Danaher Business System drives continuous improvement and superior financial performance.

The acquisition of Cytiva enhances Danaher's capabilities in the biopharmaceutical sector.

Danaher's advanced purification technologies meet increasing demands for sustainable water management.

Upsides

Danaher's investment in AI-driven healthcare solutions boosts its diagnostics capabilities.

Cytiva acquisition expands Danaher's market share in the biopharmaceutical sector.

Point-of-care testing demand drives growth for Danaher's diagnostic tools and software.

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