Customer Success Specialist
Propelus$60,000 - $70,000/year
Full Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
Not SpecifiedCompensation
Entry Level & New Grad, Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Customer Service Software, SaaS, Artificial IntelligenceIndustries
Requirements
Candidates must have a minimum of 4 years of proven customer service experience, preferably in SaaS/tech startup customer support. They should be tech-savvy, possess excellent verbal and written communication skills, be able to identify customer needs and implement solutions, and have a genuine passion for helping people. Fluency in English is required, and experience with Front is a significant advantage. The role requires a highly motivated self-starter.
Responsibilities
The Customer Support Specialist will ensure customer success by engaging in daily support queues, providing timely and effective assistance, and focusing on issue resolution and customer satisfaction. Responsibilities include becoming an expert on the Front platform, responding to inquiries across various channels, debugging and testing product features, reporting issues to product and engineering teams, and identifying common customer challenges to proactively improve the product and processes.
Skills
Customer Support
Issue Resolution
Customer Satisfaction
Email Support
Live Chat Support
Debugging
Product Testing
Communication
Front
Communication hub for customer relationship management
About Front
Front is a communication hub that helps businesses improve their customer relationships by providing tools for quick and personal responses to inquiries. It organizes messages from various channels, enhances team collaboration, and improves response times, making it especially useful for industries like professional services and B2B technology. The company operates on a subscription-based model, allowing it to offer scalable solutions for both small and large businesses. Front's goal is to empower companies to enhance their customer interactions through efficient communication.
San Francisco, CaliforniaHeadquarters
2014Year Founded
$197.8MTotal Funding
SERIES_DCompany Stage
Consulting, Enterprise SoftwareIndustries
201-500Employees
Benefits
Competitive compensation - We offer compensation that matches the top talent we hire
Healthcare - We take care of your premiums for medical, dental, and vision
Flexible PTO - Take time to recharge so you can bring your best self to work
401(K) - Invest in your future by saving for retirement
Parental leave - Paid time off for birthing and non-birthing parents alike
Volunteer time off - Take time to give back to our communities
Commuter benefits - Flexible options to make getting to work a little easier
Wellness benefits - We help you prioritize your physical and mental wellness
Risks
Integration with Tai Software may face operational inefficiencies if not managed well.
Cultural clashes from Idiomatic acquisition could affect employee morale and productivity.
Public bug bounty program might expose vulnerabilities if not properly managed.
Differentiation
Front integrates AI to enhance customer insights and personalize communications.
The platform supports diverse industries, from financial services to travel.
Front's subscription model offers scalable solutions for businesses of all sizes.
Upsides
Acquisition of Idiomatic enhances AI capabilities for customer conversation insights.
Partnership with Tai Software boosts operations in the freight broker industry.
Series D funding at $1.7B valuation strengthens financial position and growth potential.
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