Customer Support Representative (EE)

Position Overview

• Location Type: Remote
• Employment Type: Contract
• Location: Estonia (Fully Remote)
• Job Type: Customer Support Representative
• Salary: Not specified

As a Customer Support Representative, you'll be at the forefront of providing superior support while immersed in a culture dedicated to growth, learning, and advancement.

Responsibilities

• Efficiently address customer inquiries within our Customer Support channels, ensuring adherence to service-level agreements.
• Leverage knowledge base to efficiently address common customer queries.
• Identify and escalate technical issues, prioritizing customer satisfaction.
• Actively contribute to refining customer operations to uplift our support offerings and bolster customer retention and revenue.
• Act as a pivotal bridge between customers and the product/engineering teams, channeling critical feedback and ensuring that customer-centric updates and patches are developed.

Requirements

• Solid written and spoken English
• 2 years of customer support experience in various environments (start-ups to multinational corporations), or a degree from a top-tier institution.
• Commitment to a 40-hour workweek, beginning at 8:00pm Eastern European Standard Time.
• Genuine enthusiasm for delivering unparalleled customer service.
• Independent spirit thriving in a remote, dynamic setting.
• Sharp analytical and critical thinking abilities.
• Adaptability, coupled with a receptivity to feedback.
• Familiarity with tools like Front, Intercom, Stripe, Notion, Zapier, G-Suite, JIRA, and Zendesk is a plus.

Application Instructions

• Submit your resume.
• If your profile aligns with our needs, we'll reach out promptly.

Company Information

Motion is committed to creating a diverse and inclusive workplace where everyone is treated with respect and given equal opportunities. We do not discriminate based on gender identity, race, ancestry, disability, religion, sexual orientation, pregnancy status, veteran status, or any other characteristic protected by law. We welcome and encourage all qualified candidates to apply for our job openings.

Helpful Links:

• How Motion Operates: https://motionapp.notion.site/How-Motion-Operates-1331471137eb8011b9d7f4064af7e505
• Motion Culture: https://motionapp.notion.site/Motion-Company-Culture-21bd766b1f864764b0db2fa72529b182
• Website: https://www.usemotion.com