Customer Success Specialist - US
EmaSalary not specified
Full Time
Mid-level (3 to 4 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Fintech, SMB SoftwareIndustries
Requirements
Candidates should have at least 1 year of work experience in a customer-facing role, preferably in SaaS. A proven record of driving customer satisfaction and meeting performance standards is required, along with excellent written and verbal communication skills adaptable to various communication styles. The ideal candidate is a strong team player and a self-starter who thrives in a fast-paced, high-growth start-up environment.
Responsibilities
The Customer Support Expert will deliver personalized support to customers throughout their entire journey, resolving issues via phone and text. They will build product knowledge, become an advocate for the GlossGenius brand, and foster strong customer relationships. Responsibilities include understanding customer goals, addressing challenges through ticket responses, and contributing to team goals such as customer acquisition and retention. The role also involves identifying opportunities to improve support resources like macros and the help center.
Skills
Customer Support
SaaS
Ticket Management
Customer Satisfaction
Communication
Problem-Solving
GlossGenius
Business management solutions for beauty professionals
About GlossGenius
GlossGenius provides business management solutions specifically designed for beauty and wellness professionals, including salon owners, spa operators, and independent beauty experts. The platform offers tools for automated appointment scheduling, payment processing, client management, and marketing, which help streamline daily operations and improve client experiences. For example, clients can easily book appointments online, reducing the administrative workload for business owners. GlossGenius operates on a subscription model, allowing users to access its services for a monthly fee, while also offering a unique feature that provides loans to eligible businesses based on their sales and payment history. With over 70,000 salon and spa businesses served, GlossGenius aims to empower its users to enhance their income and achieve their business goals.
New York City, New YorkHeadquarters
2016Year Founded
$102MTotal Funding
SERIES_CCompany Stage
Fintech, Consumer GoodsIndustries
201-500Employees
Benefits
Flexible Paid Time Off
Health Insurance
Dental Insurance
Fertility Treatment Support
Generous, fully-paid parental leave policy
401(k) Retirement Plan
Professional Development Budget
Pre-tax commuter benefits
Dependent Care FSA
Home Office Stipend
Risks
Emerging startups with similar solutions could dilute GlossGenius's market share.
Economic downturns may challenge the subscription-based model, reducing spending by professionals.
Data privacy concerns may arise as more clients and businesses use the platform.
Differentiation
GlossGenius offers a comprehensive business management platform for beauty and wellness professionals.
The platform integrates appointment scheduling, payment processing, and marketing automation in one solution.
GlossGenius provides a unique capital feature, offering loans based on sales volume and payment history.
Upsides
Increased demand for contactless payment solutions boosts GlossGenius's seamless payment processing feature.
The rise of personalized marketing drives demand for GlossGenius's automated client interaction tools.
Hybrid work models increase the need for flexible scheduling, aligning with GlossGenius's offerings.
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