Customer Support Engineer at Altera

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Analytics, TechnologyIndustries

Requirements

1–3 years of experience in Product Support, Technical Support, or related fields
Strong skills in diagnosing and resolving issues related to databases, environments, network communications, and applications
Exceptional interpersonal and written communication skills, with the ability to effectively interact with customers and internal teams
Ability to thrive in a fast-paced, high-pressure environment while juggling multiple priorities
Proficiency with Microsoft Windows operating systems and server platforms
Proven ability to work effectively within a team and contribute to shared goals
Associate or Bachelor’s degree in IT, Business Administration, or equivalent experience preferred
A can-do attitude, a passion for problem-solving, and a commitment to providing outstanding customer service
A willingness to continuously grow and stay current in an evolving technical landscape

Responsibilities

Troubleshoot and resolve technical issues raised by Alteryx customers, documenting each step to ensure transparency and knowledge sharing
Serve as a bridge between customers and internal teams, facilitating communication and escalation of complex issues
Manage customer requests effectively within agreed Service Level Agreements (SLAs), ensuring clear and proactive communication to align with their expectations
Create articles for our internal and external knowledge base when related information is not present using KCS methodology practices
Provide support through various channels, including chat, phone, and email, ensuring a seamless customer experience
Participate in weekend support rotations as needed to maintain service continuity

Skills

Troubleshooting

Databases

Networking

Applications

KCS

Technical Support

Customer Communication

SLA Management

Knowledge Base

Altera

Develops digital human agents for AI

About Altera

Altera develops digital human agents that mimic human traits like empathy, friendship, and fun. Their primary product allows users to interact with an AI agent while playing Minecraft, creating a friendly and engaging experience. Altera's agents are designed to be interoperable and capable of long-term autonomy, making them suitable for both individual users and businesses. Unlike many competitors, Altera focuses on advancing research and scaling technology to deliver unique, human-like AI products. The company's goal is to redefine AI agents, enhancing their versatility and human-like qualities.

San Francisco, CaliforniaHeadquarters

2023Year Founded

$10.7MTotal Funding

SEEDCompany Stage

Consumer Software, AI & Machine LearningIndustries

11-50Employees