Host: Crypto Podcast
BlockworksSalary not specified
Full Time
Mid-level (3 to 4 years)
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Cryptocurrency, Web3, FinTechIndustries
Requirements
- Previous experience in customer support or in a customer-facing role
- “Customer First” attitude
- Outstanding written and verbal skills in English
- Ability to learn about hardware & software products and to analyse technical and/or factual data
- Proficiency in Google docs, sheets, slides, forms as well as Microsoft Excel & PPT
- Knowledge in cryptocurrencies and/or blockchain
- Proficiency in Salesforce (or other Customer Experience Management Platforms) is a plus
Responsibilities
- Be the first point of contact for customers, providing quick and efficient technical support related to Ledger products and services (e.g., transaction issues, connection troubleshooting, RMAs)
- Ensure customer satisfaction & reply to day-to-day customer requests
- Communicate clearly and concisely: write clear and well-structured documentation on service tickets and follow up to ensure resolution
- Identify recurring support trends and product performance issues, providing timely feedback to the product team
- Suggest improvements to knowledge base articles, FAQs, and other support documentation to enable customer self-service
- Handle support escalations as required to ensure timely resolution according to SLAs on technical products
- Communicate clearly and work effectively with other teams and departments (e.g., R&D, Legal, Marketing)
- Participate in external events around the world
- Continuously learn about crypto and Ledger’s products to stay on the cutting edge
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the work arrangement for this Customer Support Agent role?
The position is hybrid.
What experience is required for this customer support position?
Previous experience in customer support or in a customer-facing role is required.
What is the salary or compensation for this role?
This information is not specified in the job description.
What is the company culture like at Ledger?
Ledger has a culture of problem-solving where every employee is empowered and supported to challenge tradition and create solutions, with a team united by innovation and making technology accessible for all.
What makes a strong candidate for this Customer Support Agent role?
Candidates with previous customer support or customer-facing experience, patience, compassion, clear communication skills, and a willingness to continuously learn about crypto and Ledger products stand out.
Ledger
Digital asset security and management solutions
About Ledger
Ledger specializes in the security and management of digital assets and Web3 technologies. The company offers a range of hardware wallets, including the Ledger Stax, Nano S Plus, and Nano X, which allow users to securely store and manage their cryptocurrencies. These wallets work by keeping private keys offline, ensuring that users have full control over their digital assets while protecting them from online threats. Ledger differentiates itself from competitors by securing 20% of the world's crypto assets and serving over 100 financial institutions, making it a trusted name in the industry. The company's goal is to empower individuals and institutions to achieve financial freedom by providing secure and user-friendly solutions for buying, storing, and managing crypto assets.
Paris, FranceHeadquarters
2014Year Founded
$568.4MTotal Funding
SERIES_CCompany Stage
Cybersecurity, Crypto & Web3, Financial ServicesIndustries
501-1,000Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Stock Options
Paid Vacation
Hybrid Work Options
Wellness Program
Company Social Events
Commuter Benefits
Risks
MoonPay and PayPal partnership increases competition in crypto purchases.
High price of Ledger Flex may hinder consumer adoption.
Third-party integrations like THORChain could introduce security vulnerabilities.
Differentiation
Ledger's proprietary technology secures 20% of global crypto assets.
Ledger's hardware wallets feature unique E Ink screens for NFT display.
Ledger Enterprise offers a comprehensive digital asset custody solution for institutions.
Upsides
Ledger's collaboration with MoonPay simplifies crypto purchases for users.
The Ledger Flex wallet appeals to tech-savvy consumers with advanced features.
Ledger's 'Proof of You' initiative integrates AI with blockchain security.
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