Customer Success Technical Architect at Confluent

Barcelona, Catalonia, Spain

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Data StreamingIndustries

Requirements

Excellent communication and presentation skills
Excellent interpersonal skills
Customer-centric attitude
Ability to deal with critical customer situations
Strong service delivery, time, project and priority management
Technical background (e.g., AppDev, SysAdmin, Distributed Computing)

Responsibilities

Champion and advocate for the customer within Confluent, acting as the technical voice of the customer and coordinating between Sales, Product, Services, Support, and Training teams to drive technical success
Identify customer technical objections and develop strategies to address those blockers to adoption
Proactively support customers through technical lifecycle activities such as architecture planning, cluster & security design, monitoring & automation; review & provide guidance on upgrade or migration plans, platform & application hardening ideas, and high availability design
Guide customers up the data streaming maturity curve through recommendations on advanced technical topics (e.g., data mesh, stream processing, utilization optimization & performance tuning)
Develop and present periodic customer reviews, including analysis of technical health and operational performance, to Confluent senior management
Document and transfer knowledge to customers and internal teams to assist in advancing customer knowledge & abilities and helping Technical Support Engineers and Professional Services teams
Leverage knowledge of customer environments and use cases to influence the roadmap of Confluent products
When necessary, roll up sleeves and dig in to help address customer issues alongside Confluent Technical Support Engineers and Core Engineering

Skills

Key technologies and capabilities for this role

KafkaFlinkDistributed ComputingSystem AdministrationApplication DevelopmentArchitecture DesignData Streaming

Questions & Answers

Common questions about this position

What is the employment type for this Customer Success Technical Architect role?

This is a full-time position.

What technical background is needed for this role?

A technical background in areas such as AppDev, SysAdmin, or Distributed Computing is required to advise customers on architectures.

What technologies will I work with in this position?

You will build experience with Kafka, Flink, and Confluent IP, as well as complementary and competitive technologies.

What is the company culture like at Confluent?

Confluent values team players who ask hard questions, give honest feedback, show up for each other, with no egos or solo acts—just smart, curious humans pushing toward something bigger together.

What skills make a strong candidate for this Customer Success Technical Architect role?

Strong candidates have a deeply technical background combined with relationship management skills and industry experience to guide customers technically and commercially toward business goals.

Confluent

Data streaming solutions for real-time processing

About Confluent

Confluent specializes in data streaming solutions, focusing on helping businesses manage and process real-time data streams. Its main product is built on Apache Kafka, an open-source platform that allows users to create real-time data pipelines and streaming applications. Clients, including large enterprises and financial institutions, utilize Confluent's tools to collect, process, and analyze data streams, which helps them make quicker and more informed decisions. Unlike many competitors, Confluent offers a subscription-based model for its cloud platform, Confluent Cloud, and its on-premises software, Confluent Platform, ensuring a steady revenue stream. The company also provides professional services like training and consulting to assist clients in optimizing their data streaming solutions. Confluent's goal is to be a leader in the data streaming market, enabling organizations to leverage real-time data for improved operational efficiency.

Mountain View, CaliforniaHeadquarters

2014Year Founded

$443.5MTotal Funding

IPOCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Best Teammates on Planet Earth - Loving your job has a lot to do with the people around you. Luckily at Confluent, you will find some of the most genuine people who make you excited to come to work each day.

Adjustable Working Arrangements - While most of our employees work typical business hours, we encourage everyone to partner with their manager to make a schedule that works best for them and Confluent.

Robust Benefits - Health and wellness is important and Confluent is proud to offer a total benefits program that ranks in the top percentile of companies similar in size to our industry in our established geographies.

Rest and Recharge Days - Personal time off is great but it is even better when your whole team has the day. Each quarter, teams have three recharge days where the entire team logs off and refreshes before coming back to work.

Weekly Lunch Spend - At Confluent, we have a weekly lunch program called “No Pay Thursday.” On Thursdays, lunch is provided by Confluent at local restaurants and grocery stores, taxes may apply for some countries.

Flexible Paid Time Off (PTO) - Confluent employees work really hard to meet the needs of our growing and scaling business. To make sure that we don’t burn out, we encourage everyone to balance their PTO in an adequate way.

Risks

CTO Chad Verbowski's retirement may lead to a temporary leadership vacuum.

WarpStream acquisition may present integration challenges, disrupting operations.

Participation in MongoDB AI Program exposes Confluent to competitive pressures.

Differentiation

Confluent's platform is based on Apache Kafka, a leading open-source data streaming technology.

The company offers a subscription-based model, ensuring steady recurring revenue streams.

Confluent's solutions cater to diverse industries, enhancing real-time data processing capabilities.

Upsides

Increased adoption of Apache Flink complements Confluent's existing Apache Kafka-based solutions.

Integration with MongoDB's AI Applications Program enhances AI-driven data processing capabilities.

The OEM Program launch can drive new partnerships and expand market presence.

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