Customer Success Strategist at Morning Consult

Chicago, Illinois, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Market Research, Data Analytics, Decision IntelligenceIndustries

Requirements

Bachelor’s degree or the equivalent combination of education and relevant experience
4+ years of professional experience in customer success, account management, consulting, or a related client-facing role
Experience with market research: understand core ICPs, including goals, motivations and industry challenges
Experience managing a portfolio of accounts and driving measurable client outcomes
Strong verbal and written communication skills; able to tailor messaging to different audiences and influence decision-makers
Comfortable analyzing data and creating dashboards or reports to demonstrate value
Proactive, strategic thinker who anticipates client needs and takes initiative to solve problems
Able to maintain composure and structure in ambiguous or challenging situations
Motivated by achieving both individual and team goals; open to feedback and continuous improvement
Familiarity with SaaS platforms and/or data products is a plus
Willing to take feedback, learn and grow; an ethos of continuous self-improvement

Responsibilities

Manage a portfolio of 35–50 client accounts, building strong, consultative relationships and understanding each client’s unique business objectives
Lead onboarding and training sessions for new and existing users, ensuring clients are set up for success and can fully leverage the platform’s capabilities
Proactively engage clients to drive adoption of new features, track usage metrics, and ensure the product is meeting evolving needs
Develop and deliver customized dashboards and reports that align with client goals and changing business contexts
Monitor account health, identify and escalate risks or opportunities, and collaborate with internal teams to deliver timely solutions
Drive contract renewals by demonstrating value, addressing concerns, and identifying opportunities for expansion
Collect and relay client feedback to inform product, marketing, and operational improvements
Encourage client advocacy by identifying and supporting opportunities for case studies, testimonials, and referrals
Contribute to team strategy and process improvement as we continue to scale the Customer Success function
Perform such other tasks and duties as may be required or assigned from time to time in the Company’s discretion

Skills

Account Management

Client Onboarding

User Training

Relationship Management

Consultative Selling

Product Expertise

Customer Retention

Business Strategy

Risk Identification

Cross-functional Collaboration

Morning Consult

High-frequency data and predictive analysis provider

About Morning Consult

Morning Consult provides high-frequency data and predictive analysis to assist in decision-making within the market research industry. Their cloud-based Intelligence platform allows users to access and collaborate on data quickly, delivering insights in as little as 48 hours. This speed enables clients to understand market trends and develop effective strategies, setting Morning Consult apart from traditional research methods. The company's goal is to empower businesses and organizations with timely data to make informed decisions.

Washington, District of ColumbiaHeadquarters

2014Year Founded

$88.5MTotal Funding

SERIES_BCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

201-500Employees

Benefits

Company Equity

Performance Bonus

Remote Work Options

Risks

Recent layoffs suggest potential financial instability for Morning Consult.

Rapid pandemic growth may have overextended Morning Consult's resources.

New CFO appointment may indicate internal restructuring and short-term disruptions.

Differentiation

Morning Consult offers high-frequency data insights within 48 hours, unlike traditional methods.

Their Intelligence platform enables easy data collaboration without formal requests.

They provide predictive analytics, turning data into actionable strategies for clients.

Upsides

Growing demand for real-time insights boosts Morning Consult's market relevance.

AI-driven predictive analytics are increasingly sought after in market research.

Remote work trends increase the need for cloud-based platforms like Morning Consult's.

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