Customer Success Manager
SamaSalary not specified
Full Time
Entry Level & New Grad
Not SpecifiedCompensation
Entry Level & New Grad, Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Education Technology, Compliance, Risk Management, Professional DevelopmentIndustries
Requirements
Candidates should have 1-3 years of experience in a client-facing role such as Customer Success or Account Support, with a preference for experience with LMS or EdTech platforms. Excellent communication, problem-solving, and organizational skills are essential, along with keen attention to detail and the ability to assess client needs and deliver customized solutions. Familiarity with CRM tools like Salesforce, MS Office Suite, compliance training, and eLearning course formats (SCORM, video, assessments) is required. Prior experience working remotely with cross-functional teams and supporting professionals in banking, insurance, or regulated industries is a plus.
Responsibilities
As a Customer Success Specialist, you will serve as the primary point of contact for a portfolio of B2B clients, guiding them through onboarding, product usage, and best practices for the Learning Management System (LMS). You will identify and deliver tailored solutions to meet unique client training needs, respond to inquiries via Salesforce case management, and collaborate with internal teams to resolve issues. Responsibilities include monitoring client activity and LMS usage to drive adoption, sharing tips and best practices, customizing approaches based on client goals and industry requirements, maintaining accurate client records in Salesforce, documenting client interactions, and sharing insights to improve customer journeys.
Skills
Customer Success
Client Onboarding
Product Training
LMS Administration
B2B Client Support
Consultative Approach
Problem-Solving
Attention to Detail
Client Relationship Management
Colibri Group
Online learning solutions for licensed professionals
About Colibri Group
Colibri Group offers online learning solutions for licensed professionals in fields like real estate, healthcare, and financial services. Using a proprietary Software-as-a-Service (SaaS) platform, it provides pre-licensing courses and continuing education programs that help users maintain their professional credentials. The company stands out with its user-friendly platform and extensive content, boasting over 10,000 hours of material and 640 state and federal approvals annually. Colibri Group's goal is to deliver accessible educational resources that support career advancement for its diverse clientele.
Frontenac, MissouriHeadquarters
1990Year Founded
GROWTH_EQUITY_VCCompany Stage
Enterprise Software, EducationIndustries
501-1,000Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) Company Match
Paid Vacation
Paid Training
Employee Assistance Program
Professional Development Budget
Risks
Emerging online platforms offering free courses may erode Colibri's market share.
Frequent updates to meet licensing requirements could strain resources and compliance efforts.
Integration challenges from acquisitions may divert focus from core business operations.
Differentiation
Colibri Group offers tailored learning solutions for licensed professionals across multiple industries.
The company leverages a proprietary SaaS platform for high-quality educational content delivery.
Colibri Group's partnerships with universities enhance pre-licensure programs for students.
Upsides
Strategic acquisitions, like TRC Healthcare, expand Colibri's market reach and service offerings.
Partnerships with institutions like the University of Tulsa boost program credibility and enrollment.
Growing demand for micro-credentials aligns with Colibri's focus on professional development.
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