Customer Success Manager
SamaSalary not specified
Full Time
Entry Level & New Grad
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Technology, HospitalityIndustries
Requirements
- 4+ years of experience in Customer Success or Account Management
- Excellent verbal and written communication skills
- Demonstrated ability to communicate, present, and influence effectively at all levels of the organization, including executive and C-level
- Experience building and implementing systems and processes for internal communication
- Proven ability to manage multiple projects while paying attention to detail
Responsibilities
- Manage a book of business, ensuring strong customer health, adoption to meet retention revenue targets, and identify upsell opportunities for the Account Development team
- Create and implement success plans to help customers achieve their objectives, leveraging SevenRooms product and service offerings
- Establish strong, long-lasting relationships with key stakeholders and executive sponsors
- Maintain data integrity to track key metrics (ROI) and analyze findings to optimize for maximum revenue
- Become an expert on the SevenRooms platform, providing technical and business solutions to support product adoption and optimization
- Work seamlessly with various teams within SevenRooms to deliver quality and thoughtful products to clients
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the salary for the Customer Success Manager role?
This information is not specified in the job description.
Is this Customer Success Manager position remote or based in an office?
The position is based in London.
What skills and experience are required for this Customer Success Manager role?
Candidates need 4+ years of experience in Customer Success or Account Management, excellent verbal and written communication skills, ability to influence at executive levels, experience building processes, and strong project management skills.
What is the culture like on the Customer Success team at SevenRooms?
The team is diverse and global, acting as the heartbeat of the company, with empathetic relationship builders, curious minds, doers, thinkers, strategizers, and friendly humans passionate about the mission, focused on creative problem-solving, data analysis, deep product knowledge, and a customer-centric approach.
How can I stand out as a candidate for this Customer Success Manager position?
Highlight your 4+ years in Customer Success or Account Management, strong communication and influence skills especially at executive levels, experience in process development and project management, and submit your resume early since the role is expected to open soon.
SevenRooms
Guest experience and retention platform for hospitality
About SevenRooms
SevenRooms provides a platform designed to improve the guest experience in the hospitality sector. This platform helps businesses like restaurants and hotels manage reservations, takeout orders, and customer satisfaction. It works by breaking down data silos, allowing businesses to see each guest's preferences and tailor their services accordingly. This personalization enhances the overall experience and encourages customer loyalty. The platform also includes automated tools that save staff time and ensure smooth service delivery. Unlike many competitors, SevenRooms focuses on providing a complete view of customer behavior, which helps businesses create targeted marketing campaigns and track guest sentiment. The goal of SevenRooms is to help hospitality businesses streamline their operations, improve guest experiences, and drive repeat visits through data-driven insights and automation.
New York City, New YorkHeadquarters
2011Year Founded
$69.6MTotal Funding
SERIES_BCompany Stage
Consumer Software, Enterprise SoftwareIndustries
201-500Employees
Benefits
Unlimited Paid Time Off
Paid Parental Leave
Comprehensive Medical, Dental, and Vision Benefits
Life Insurance
401(k) Retirement Plan
Company Equity
Professional Development Budget
Risks
Increased competition from Square's integrated solutions may impact SevenRooms' market share.
The $10 billion acquisition of Vast Data could strain SevenRooms' financial resources.
Integration challenges with HeyPluto may affect customer adoption of new messaging tools.
Differentiation
SevenRooms offers a comprehensive guest experience platform for hospitality operators.
The platform integrates reservations, takeout orders, and customer satisfaction management.
SevenRooms provides data-driven insights for personalized marketing and customer loyalty.
Upsides
Growing demand for AI-driven personalization boosts SevenRooms' market potential.
Partnerships with major hospitality brands enhance SevenRooms' industry credibility.
Expansion of AI-powered tools strengthens SevenRooms' customer engagement capabilities.
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