Customer Success Opportunities in London at SevenRooms

London, England, United Kingdom

SevenRooms Logo
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Technology, HospitalityIndustries

Requirements

  • 4+ years of experience in Customer Success or Account Management
  • Excellent verbal and written communication skills
  • Demonstrated ability to communicate, present, and influence effectively at all levels of the organization, including executive and C-level
  • Experience building and implementing systems and processes for internal communication
  • Proven ability to manage multiple projects while paying attention to detail

Responsibilities

  • Manage a book of business, ensuring strong customer health, adoption to meet retention revenue targets, and identify upsell opportunities for the Account Development team
  • Create and implement success plans to help customers achieve their objectives, leveraging SevenRooms product and service offerings
  • Establish strong, long-lasting relationships with key stakeholders and executive sponsors
  • Maintain data integrity to track key metrics (ROI) and analyze findings to optimize for maximum revenue
  • Become an expert on the SevenRooms platform, providing technical and business solutions to support product adoption and optimization
  • Work seamlessly with various teams within SevenRooms to deliver quality and thoughtful products to clients

Skills

Customer Success Management
Data Analysis
Relationship Building
Success Planning
Product Adoption
ROI Tracking
Technical Expertise
Account Management
Stakeholder Engagement

SevenRooms

Guest experience and retention platform for hospitality

About SevenRooms

SevenRooms provides a platform designed to improve the guest experience in the hospitality sector. This platform helps businesses like restaurants and hotels manage reservations, takeout orders, and customer satisfaction. It works by breaking down data silos, allowing businesses to see each guest's preferences and tailor their services accordingly. This personalization enhances the overall experience and encourages customer loyalty. The platform also includes automated tools that save staff time and ensure smooth service delivery. Unlike many competitors, SevenRooms focuses on providing a complete view of customer behavior, which helps businesses create targeted marketing campaigns and track guest sentiment. The goal of SevenRooms is to help hospitality businesses streamline their operations, improve guest experiences, and drive repeat visits through data-driven insights and automation.

New York City, New YorkHeadquarters
2011Year Founded
$69.6MTotal Funding
SERIES_BCompany Stage
Consumer Software, Enterprise SoftwareIndustries
201-500Employees

Benefits

Unlimited Paid Time Off
Paid Parental Leave
Comprehensive Medical, Dental, and Vision Benefits
Life Insurance
401(k) Retirement Plan
Company Equity
Professional Development Budget

Risks

Increased competition from Square's integrated solutions may impact SevenRooms' market share.
The $10 billion acquisition of Vast Data could strain SevenRooms' financial resources.
Integration challenges with HeyPluto may affect customer adoption of new messaging tools.

Differentiation

SevenRooms offers a comprehensive guest experience platform for hospitality operators.
The platform integrates reservations, takeout orders, and customer satisfaction management.
SevenRooms provides data-driven insights for personalized marketing and customer loyalty.

Upsides

Growing demand for AI-driven personalization boosts SevenRooms' market potential.
Partnerships with major hospitality brands enhance SevenRooms' industry credibility.
Expansion of AI-powered tools strengthens SevenRooms' customer engagement capabilities.

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