Customer Success, Northeast (DC Metro or NYC Metro Based) at Goalbook

New York, New York, United States

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$70,000 – $110,000Compensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

EducationIndustries

Requirements

Former special education teacher or school leader with business experience
2+ years instructional leadership or coaching experience
5+ years teaching experience
Excellent interpersonal, organizational, and persuasion skills
Top-notch organization and attention to detail
Entrepreneurial spirit
Ability to navigate complex discussions and build strong relationships
Ability to command attention and deliver effective trainings in online and in-person formats
Based in DC Metro or NYC Metro area (remote, but within reasonable distance to a major airport)
30% travel required (heavier in summer and fall)

Responsibilities

Perform renewal efforts with district and school partners across the country
Collaborate with district and school leaders to plan effective implementations
Deliver online webinar trainings and onsite professional development workshops
Analyze usage data and metrics and work with district partners to maximize user engagement

Skills

Key technologies and capabilities for this role

Instructional LeadershipCoachingTeachingInterpersonal SkillsOrganizational SkillsPersuasion SkillsData AnalysisUsage MetricsWebinar TrainingOnsite WorkshopsRelationship BuildingCustomer EngagementSales Renewal

Questions & Answers

Common questions about this position

What is the salary range for this Customer Success position?

The compensation range is 70-110k, based on experience and location.

Is this a remote position, and are there location requirements?

This is a remote position, ideally based in the Washington, DC or New York City metro areas, and you must reside within reasonable distance to a major airport.

What skills and experience are required for this role?

Required skills include 2+ years instructional leadership or coaching experience, 5+ years teaching experience, excellent interpersonal, organizational, and persuasion skills, top-notch organization and attention to detail, and an entrepreneurial spirit.

What benefits does Goalbook offer?

Benefits include medical, dental, and vision coverage, Safe Harbor 401k matching, flexible time off policy, Goalbook Family and Medical Leave, Goalbook Universal Basic Income, and a motivated, passionate, and fun team focused on career growth.

How should I apply for this position?

Submit an application addressed to Erika Hernandez with your cover letter, resume, LinkedIn profile, and how you heard about us.

Goalbook

Enhances instructional practices for K-12 education

About Goalbook

Goalbook works with school districts in the United States to improve teaching methods and help all students succeed. The company provides tools and resources that enable teachers to offer personalized instruction tailored to each student's needs. Goalbook's platform is accessible through a subscription model, which allows schools to receive ongoing support and professional development for their educators. What sets Goalbook apart from its competitors is its focus on forming strong partnerships with educational institutions, ensuring that the solutions provided are closely aligned with the specific goals of each district. The main goal of Goalbook is to enhance instructional practices and ultimately improve student outcomes across K-12 education.

Palo Alto, CaliforniaHeadquarters

2011Year Founded

$924.1KTotal Funding

SEEDCompany Stage

EducationIndustries

51-200Employees

Benefits

Full medical, dental, and vision coverage

Safe Harbor 401k matching

Flexible time off policy

Goalbook Family and Medical Leave

Goalbook Universal Basic Income

A truly motivated, passionate, and fun team. We’re collectively interested in helping you grow in your career.

Risks

Emerging edtech startups pose a threat to Goalbook's market share.

Budget cuts in education may reduce spending on Goalbook's services.

Schools developing in-house teams could decrease demand for Goalbook's external services.

Differentiation

Goalbook uniquely combines professional development with technology tools for personalized learning.

The company focuses on Universal Design for Learning to accommodate diverse student needs.

Goalbook's strategic partnerships with school districts enhance its tailored educational solutions.

Upsides

Increased demand for personalized learning tools boosts Goalbook's market potential.

Growing interest in UDL frameworks aligns with Goalbook's core offerings.

Rising emphasis on data-driven strategies supports Goalbook's research-based tools.

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