Strategic Customer Success Manager- West
CrestaSalary not specified
- Full Time
- Senior (5 to 8 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Software as a Service, Cloud Computing, Web DevelopmentIndustries
Requirements
Candidates should possess at least three years of experience working with developers, demonstrating a strong emphasis on frontend development, cloud infrastructure, and networking, and familiarity with modern application deployment methods. Strong communication and relationship-building skills are essential, along with the ability to coordinate effectively with customers across multiple time zones and build long-standing relationships with product champions, users, and executives.
Responsibilities
The Customer Success Manager will manage a portfolio of Enterprise customers, serving as a trusted product advisor by aligning Vercel solutions with their business strategy and driving incremental value through training and adoption of Vercel's best practices. They will continuously deliver positive business outcomes by guiding customers through their journey, driving adoption across the Vercel Maturity Model, enabling them to Develop, Preview, and Ship their web properties, and facilitating Executive Business Reviews. Furthermore, the CSM will maintain high levels of customer engagement and satisfaction, partner with the Sales team to identify expansion opportunities, build and maintain account plans, and act as the Voice of the Customer to improve the customer experience.
Skills
Customer Management
Frontend Development
Cloud Infrastructure
Networking
Application Deployment
Communication
Interpersonal Skills
Relationship Building
Account Management
Customer Training
Business Strategy
Customer Engagement
Vercel
Platform for building and deploying web applications
About Vercel
Vercel provides a platform for developers and businesses to build, deploy, and manage modern web applications. Its services include tools that enhance image and video workflows using AI features like smart cropping and object detection. Vercel simplifies the complexities of serverless architecture, allowing for global content delivery without extra infrastructure. The company ensures high security and uptime with features such as automatic HTTPS and DDoS protection. Unlike competitors, Vercel focuses on a managed global rendering layer and offers a subscription-based model tailored to various client needs, from individual developers to large enterprises. The goal of Vercel is to empower developers to create efficient and secure web applications.
Key Metrics
San Francisco, CaliforniaHeadquarters
2015Year Founded
$547.6MTotal Funding
SERIES_ECompany Stage
Consumer Software, Enterprise Software, AI & Machine LearningIndustries
501-1,000Employees