Customer Success Engineer - West
Tines$120,000 - $160,000/year
- Full Time
- Mid-level (3 to 4 years)
$60,000 – $80,000Compensation
Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Software Development, Cloud Computing, Data EngineeringIndustries
Position Overview
- Location Type: Remote
- Employment Type: Full-time
- Salary: Competitive (Details not provided)
About Dagster Labs: Dagster Labs is an early-stage, well-funded startup focused on empowering organizations to create scalable, productive data platforms. They prioritize respectful communication, creativity, and user-centric design. All open-source work is publicly available on GitHub.
About the Role: This role is within the Developer Success team, part of the engineering organization. The primary goal is to provide technical support to Dagster+ customers and open-source users, collaborate with enterprise clients, create sustainable solutions through documentation, tooling, and process improvements, and provide feedback to product teams.
Responsibilities
Technical Support:
- Provide technical support to Dagster+ customers and open-source users.
- Offer technical guidance on data orchestration, integration, and Dagster pipeline development (Python).
- Diagnose and resolve issues related to Dagster installations, integrations, and deployments.
- Troubleshoot issues with cloud services (AWS, GCP, Azure) and containerized environments (Kubernetes, Docker).
Documentation, Tooling, and Process:
- Improve documentation for clarity and usability.
- Develop support tooling and debugging resources.
- Contribute to process improvements to streamline issue resolution.
Requirements
- Details not provided.
Application Instructions
- Details not provided.
Company Information
- Location: Distributed team with offices in San Francisco, New York, and Minneapolis.
- Remote Work: Open to fully remote candidates authorized to work in the United States. Flexible remote work options available.
- Work Hours: Pacific Time Zone hours from 9am - 5pm. Flexible shifts between 7 AM and 7 PM ET to support customers across different time zones.
Skills
Python
AWS
GCP
Azure
Docker
Kubernetes
Data Orchestration
Data Pipelines
Troubleshooting
Documentation
Support Tooling
Dagster Labs
Data orchestration platform for productivity
About Dagster Labs
Dagster Labs develops a data orchestration platform called Dagster, which is designed to enhance productivity in managing data workflows. The platform allows users to define, schedule, and monitor data pipelines, making it easier to integrate and process data from various sources. Unlike many other data orchestration tools, Dagster focuses on providing a clear structure for data workflows, enabling teams to collaborate more effectively and maintain better visibility into their data processes. The goal of Dagster Labs is to streamline data management, helping organizations to work more efficiently with their data.
San Francisco, CaliforniaHeadquarters
2018Year Founded
$78.6MTotal Funding
SERIES_BCompany Stage
Data & Analytics, Enterprise SoftwareIndustries
11-50Employees