Customer Success Manager - West Region
Baxter InternationalSalary not specified
Full Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
Not SpecifiedCompensation
Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
EdTech, Workforce Development, Virtual RealityIndustries
Requirements
Candidates must have a minimum of 8 years of experience in customer success or account management, with a preference for at least 4 years of people management experience. Exceptional prioritization and organizational skills are needed to manage a book of business around $10 million, along with the ability to work independently and manage multiple customer relationships. Technical adaptability, strong presentation, negotiation, problem-solving, and analytical skills are essential. A proven track record of exceeding objectives and a willingness to travel up to 50% are also required. Candidates must be based in the Western US, including Texas.
Responsibilities
The Director of Customer Success will guide and oversee Team Leads and Customer Success Managers, focusing on onboarding, supporting, and growing customer relationships. Key responsibilities include tailoring and implementing customer success strategies to meet regional objectives, recruiting, coaching, and leading teams to meet retention, satisfaction, and growth targets. The role involves managing renewals, identifying upsell opportunities, establishing performance metrics, reporting to executive leadership, segmenting the customer base, tailoring engagement strategies, and advocating for customer needs with cross-functional teams.
Skills
Customer Success Strategy
People Leadership
Customer Onboarding
Customer Support
Relationship Management
Customer Retention
Customer Satisfaction
Customer Expansion
Renewal Targets
VR Training
Workplace Training
Skills Development
Transfr
Provides VR-based career training solutions
About Transfr
Transfr provides immersive virtual reality (VR) training programs designed to enhance career training and workforce development. These programs simulate real-world job environments, allowing learners to gain practical experience and explore various career paths without needing to be physically present in a workplace. By collaborating with schools, businesses, and government agencies, Transfr ensures that its training solutions are accessible and tailored to meet the specific needs of different industries. Unlike traditional training methods, Transfr's VR approach offers hands-on experience in high-demand fields, helping learners acquire critical skills necessary for securing well-paying jobs. The company's goal is to bridge the gap between education and employment, ultimately contributing to a more skilled and adaptable workforce.
New York City, New YorkHeadquarters
2017Year Founded
$85.7MTotal Funding
SERIES_CCompany Stage
Consulting, VR & AR, EducationIndustries
201-500Employees
Benefits
Flexible Schedule
Generous parental leave
401(k)
Health, Dental & Vision
Promote From Within
Company Outings
Company Equity
Paid Sick Days
Risks
Increased competition from VR training providers like Strivr and Mursion.
High costs and complexity in developing and maintaining VR simulations.
Dependence on partnerships with educational institutions and government agencies.
Differentiation
Transfr offers a unique VR apprenticeship model with personalized feedback for trainees.
The company focuses on high-demand fields without requiring a four-year degree.
Transfr partners with educational institutions, businesses, and government agencies for tailored training.
Upsides
Transfr ranks No. 106 on the 2024 Inc. 5000 list, showcasing rapid growth.
Named Best World-Changing Idea North America by Fast Company in 2024.
VR training market projected to grow at 18.2% CAGR from 2021 to 2028.
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