Customer Success Manager
Timescale- Full Time
- Junior (1 to 2 years)
Canary Technologies is revolutionizing the hotel industry with AI-powered software. We’re trusted by 20,000+ hoteliers in 90+ countries, including major brands like Wyndham, Marriott, IHG, Four Seasons, and Rosewood. Canary was named a 2024 Deloitte Technology Fast 500™, a Most Innovative Company by Fast Company, and a HotelTechReport Best Place to Work. We’re backed by top Silicon Valley investors. Join us in shaping the future of hospitality!
We are seeking a proactive and driven Customer Success Manager (CSM) to join our EMEA-focused team. You’ll be instrumental in ensuring the success of deployments, fostering long-term client relationships, and expanding Canary’s presence within the Mid-Market and SMB accounts across EMEA. As a CSM, you’ll collaborate closely with the Customer Success, Sales, and Product teams to support client success and growth while contributing to Canary's strategic goals for the region. Your efforts will directly influence the company’s expansion and establish you as a key player in shaping the future of hospitality technology in EMEA.
Hospitality management software for hotels
Canary Technologies specializes in hospitality management software aimed at improving the guest experience and optimizing hotel operations. Their main product is a Digital Guest Journey Platform that offers features like room upgrades, early check-in, late checkout, and other amenities, allowing hotels to provide personalized services while maximizing revenue. This platform integrates smoothly with existing hotel technologies, ensuring efficient operations. Unlike many competitors, Canary Technologies operates on a subscription-based model, providing a scalable software-as-a-service (SaaS) solution that caters to a wide range of clients, from small boutique hotels to large chains. The company's goal is to transform hotel management by enhancing guest satisfaction and driving revenue growth.