Customer Success Manager
PanoptoSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Software, Customer SuccessIndustries
Requirements
Candidates should possess a Bachelor’s degree and 3-5 years of Customer Success experience in a SaaS environment, with a proven track record of onboarding clients through complex technical challenges. They should have experience managing accounts with annual contract values between $20K–$100K, along with strong organizational and time-management skills, exceptional communication abilities, and an analytical mindset.
Responsibilities
As a Customer Success Manager, the individual will lead all aspects of the onboarding process, including collecting client requirements and completing initial account setup, drive customer value by partnering with clients to understand their goals and demonstrate Canary’s solutions, build and maintain strong relationships with key stakeholders, identify growth opportunities, and act as a trusted advisor to resolve client challenges while ensuring alignment with Canary’s strategic goals.
Skills
Onboarding
Client Management
Account Management
SaaS
Communication
Relationship Building
Problem-Solving
Analytical Skills
Canary Technologies
Hospitality management software for hotels
About Canary Technologies
Canary Technologies specializes in hospitality management software aimed at improving the guest experience and optimizing hotel operations. Their main product is a Digital Guest Journey Platform that offers features like room upgrades, early check-in, late checkout, and other amenities, allowing hotels to provide personalized services while maximizing revenue. This platform integrates smoothly with existing hotel technologies, ensuring efficient operations. Unlike many competitors, Canary Technologies operates on a subscription-based model, providing a scalable software-as-a-service (SaaS) solution that caters to a wide range of clients, from small boutique hotels to large chains. The company's goal is to transform hotel management by enhancing guest satisfaction and driving revenue growth.
Key Metrics
None, CaliforniaHeadquarters
2018Year Founded
$92.5MTotal Funding
SERIES_CCompany Stage
Enterprise Software, Consumer GoodsIndustries
51-200Employees