[Remote] Customer Success Manager (Scale) at Panopto

Philippines

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail Technology, Loss Prevention, Artificial IntelligenceIndustries

Skills

Key technologies and capabilities for this role

Customer SuccessData AnalysisProgram ManagementCustomer EngagementCustomer AdoptionCustomer RetentionNPSCross-functional CollaborationContent CreationWebinarsCustomer EducationLoss PreventionRetail Security

Questions & Answers

Common questions about this position

Is this Customer Success Manager role remote?

Yes, this is a fully remote position with work flexibility alongside a dynamic, global team.

What is the salary for this position?

The job description mentions a competitive salary, but no specific range or amount is provided.

What qualifications are required for the Customer Success Manager role?

Candidates need 2+ years in customer-facing roles like CSM or account management in SaaS, a strong analytical mindset with CX or analytics tools experience, proficiency with tools like Slack, Excel, CRM, and automation platforms, plus excellent communication skills and the ability to manage multiple projects.

What is the company culture like at Panoptyc?

Panoptyc offers a fully remote, rapidly growing team environment that is collaborative, innovative, and dynamic, with opportunities to work closely with executive leadership.

What makes a strong candidate for this Customer Success Manager position?

A strong candidate has 2+ years in SaaS customer-facing roles, excels in analytics to drive insights, manages multiple projects with strong communication skills, and has experience collaborating across teams; bonus for compliance or financial services knowledge.

Panopto

Video management and streaming solutions provider

About Panopto

Panopto provides a video management and streaming platform tailored for businesses and educational institutions. Users can easily record, manage, and share video content securely, with the software compatible with both Windows and Mac systems. This allows individuals to create professional-quality videos without needing advanced technical skills. Panopto serves over 1,000 clients globally, including major companies and universities, and operates in the expanding enterprise video content management market, which supports live streaming, video recording, and secure hosting. The platform is subscription-based, offering features like interactive quizzes and advanced search capabilities, making it useful for corporate training and academic purposes. Panopto's goal is to facilitate effective video communication and learning by providing a comprehensive and user-friendly video solution.

Seattle, WashingtonHeadquarters

2007Year Founded

$47.2MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Enterprise Software, EducationIndustries

51-200Employees

Benefits

Remote Work Options

Flexible Work Hours

Risks

Emerging competitors offering similar features at lower costs threaten Panopto's market share.

Rapid AI advancements may outpace Panopto's current capabilities, risking obsolescence.

Reliance on AWS Marketplace poses risks if AWS policies or pricing change negatively.

Differentiation

Panopto offers AI-powered video management solutions for education and enterprise sectors.

The platform integrates seamlessly with Learning Management Systems for enhanced educational experiences.

Panopto's certification of third-party hardware enhances its ecosystem of compatible tools.

Upsides

Growing demand for AI-driven video analytics in education boosts Panopto's market potential.

Expansion into AWS Marketplace simplifies procurement and deployment for enterprise customers.

Localized content hosting, like Japan cloud hosting, meets regional compliance needs.

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