[Remote] Technical Account Manager, Scale at Retool

New York, New York, United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

Strong commercial instincts
Enjoy engineering
Ability to think about the growth strategy of an account
Deep understanding of the Retool product
Passion for problem-solving
Experience with project management aspects (organizing information about customer key stakeholders, goals, open/action items, risks, and dependencies)
Ability to present technical content to diverse audiences

Responsibilities

Serve as the primary technical liaison for assigned key accounts
Ensure customers grow their usage of Retool and its impact on their business
Establish regular touch-points to review customer usage, health, and expansion opportunities
Document customer use cases and success stories
Advocate for the needs of customers within Retool
Organize hackathons and workshops to build developer mindshare and drive adoption
Address technical challenges in Retool
Coordinate with product engineering teams to resolve technical issues

Skills

Retool

Simplifies development of internal business tools

About Retool

Retool helps businesses create internal tools quickly and easily, targeting developers and IT teams. Users can build applications by connecting to various databases and APIs using a drag-and-drop interface, which reduces the need for extensive coding. The platform manages data fetching and user interface concerns, allowing developers to focus on customization. Retool operates on a subscription model and aims to streamline operations and improve productivity for businesses.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$160.6MTotal Funding

SERIES_CCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

201-500Employees

Benefits

Competitive healthcare, dental and vision benefits.

Breakfast, lunch and dinner at our San Francisco and New York offices.

$1,200 annual stipend for anything learning-related (books, conferences, classes, etc.).

$1,000 work-from-home-setup stipend.

Take the time you need to recharge!

Family planning support and paid parental leave.

Enrollment and matching up to an effective rate of 4%.

Mental health and wellness benefits

Risks

Increased competition from other low-code platforms may erode market share.

Expansion into external apps could introduce security vulnerabilities.

Dependence on third-party APIs poses risks if services change or fail.

Differentiation

Retool enables rapid internal tool development with a drag-and-drop interface.

It supports integration with various databases and APIs, enhancing flexibility.

Retool's platform is accessible to users with limited programming skills.

Upsides

Retool's expansion to external apps broadens its market reach.

Partnership with OpenAI enhances AI capabilities in business applications.

Growing demand for low-code platforms boosts Retool's market potential.

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