Customer Success Manager - PracticePanther at Paradigm

United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Legal Technology, SaaSIndustries

Requirements

2+ years of experience in Customer Support/Customer Service or equivalent
Experience in a client-facing, support, or technical role
Project management skills
Experience leading initiatives and succeeding in a team environment preferred
Experience with small and medium businesses or tech
High-growth or early-stage startup experience
Knowledge in the legal industry advantageous

Responsibilities

Become a PracticePanther expert and offer personalized service to show the value of the product for long term use with your portfolio of clients
Be responsible for the management of a portfolio of clients to foster long-term business relationships
Respond to customer support inquiries as quickly and accurately as possible via chat or phone
Work collaboratively with other departments to resolve issues and deliver great customer experiences
Work collaboratively with Customer Support to flag, escalate, and resolve requests from accounts
Create, own, and execute onboardings for new and existing clients
Collect and manage product feedback from clients to share with our product team and participate in conversations advocating for an improved client experience
Improve client satisfaction and retention
Drive product adoption, share best practices, implement growth, and optimize strategies to drive maximum value and success with new and existing customers
Other duties as assigned

Skills

Key technologies and capabilities for this role

Customer SuccessPracticePantherClient OnboardingCustomer SupportChat SupportPhone SupportProduct TrainingFeedback ManagementClient Relationship Management

Questions & Answers

Common questions about this position

Is this position remote?

Yes, this is a fully remote position with remote working flexibility.

What are the benefits offered for this role?

Benefits include competitive salary, paid vacation + sick and parental leave, budget for home office improvements, 100% paid PPO medical, vision, and dental insurance, 401k matching, equity grants, bi-annual company retreats, and a culture encouraging work/life balance.

What skills and experience are required for this Customer Success Manager role?

Requirements include 2+ years of experience in Customer Support/Customer Service or equivalent, experience in a client-facing, support, or technical role, project management skills, and experience with small and medium businesses or tech; high-growth startup experience and legal industry knowledge are advantageous.

What is the company culture like at Paradigm?

Paradigm has a fast-paced, ambitious environment unified by a vision to build the best legal technology products, with a company culture that encourages work/life balance, bi-annual retreats, and fun activities.

What makes a strong candidate for this entry-level Customer Success Manager position?

Strong candidates have 2+ years in customer support or client-facing roles, project management skills, experience with SMBs or tech, and preferably high-growth startup or legal industry knowledge, with the ability to succeed in a team environment.

Paradigm

Research-driven crypto investment and support

About Paradigm

Paradigm focuses on investing in early-stage companies and protocols within the cryptocurrency and blockchain sectors. The firm provides financial support and strategic guidance to help these projects grow, often investing when they are still just ideas. Paradigm's team consists of experienced individuals from the crypto space, which allows them to offer valuable insights to their clients. Unlike many other investment firms, Paradigm emphasizes open-source software development and community contributions, aiming to push the boundaries of what is possible in the crypto ecosystem. Their goal is to generate returns through equity investments while fostering innovation and supporting the growth of both startups and established companies in the crypto industry.

San Francisco, CaliforniaHeadquarters

2018Year Founded

$6,329.5MTotal Funding

UNKNOWNCompany Stage

Venture Capital, Crypto & Web3Industries

51-200Employees

Risks

Regulatory scrutiny on crypto investments could impact Paradigm's operations and strategy.

Controversy from past investment in FTX may affect Paradigm's reputation and opportunities.

Intensifying competition in crypto venture capital could dilute Paradigm's market influence.

Differentiation

Paradigm is a research-driven crypto investment firm founded by Matt Huang and Fred Ehrsam.

The firm builds open-source software to advance the frontier of crypto technology.

Paradigm invests in early-stage crypto projects, often when they are just ideas.

Upsides

Paradigm raised $850M to invest in early-stage crypto projects, boosting financial backing.

The Ithaca project, backed by $20M, focuses on revolutionizing layer 2 networks.

Georgios Konstantopoulos's promotion to General Partner enhances leadership with technical expertise.

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