Customer Success Manager - PracticePanther at Paradigm

United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Legal Technology, SaaSIndustries

Requirements

2+ years of experience in Customer Support/Customer Service or equivalent
Experience in a client-facing, support, or technical role
Project management skills
Experience leading initiatives and succeeding in a team environment preferred
Experience with small and medium businesses or tech
High-growth or early-stage startup experience
Knowledge in the legal industry advantageous

Responsibilities

Become a PracticePanther expert and offer personalized service to show the value of the product for long term use with your portfolio of clients
Be responsible for the management of a portfolio of clients to foster long-term business relationships
Respond to customer support inquiries as quickly and accurately as possible via chat or phone
Work collaboratively with other departments to resolve issues and deliver great customer experiences
Work collaboratively with Customer Support to flag, escalate, and resolve requests from accounts
Create, own, and execute onboardings for new and existing clients
Collect and manage product feedback from clients to share with our product team and participate in conversations advocating for an improved client experience
Improve client satisfaction and retention
Drive product adoption, share best practices, implement growth, and optimize strategies to drive maximum value and success with new and existing customers
Other duties as assigned

Skills

Customer Success

PracticePanther

Client Onboarding

Customer Support

Chat Support

Phone Support

Product Training

Feedback Management

Client Relationship Management

Paradigm

Research-driven crypto investment and support

About Paradigm

Paradigm focuses on investing in early-stage companies and protocols within the cryptocurrency and blockchain sectors. The firm provides financial support and strategic guidance to help these projects grow, often investing when they are still just ideas. Paradigm's team consists of experienced individuals from the crypto space, which allows them to offer valuable insights to their clients. Unlike many other investment firms, Paradigm emphasizes open-source software development and community contributions, aiming to push the boundaries of what is possible in the crypto ecosystem. Their goal is to generate returns through equity investments while fostering innovation and supporting the growth of both startups and established companies in the crypto industry.

San Francisco, CaliforniaHeadquarters

2018Year Founded

$6,329.5MTotal Funding

UNKNOWNCompany Stage

Venture Capital, Crypto & Web3Industries

51-200Employees

Risks

Regulatory scrutiny on crypto investments could impact Paradigm's operations and strategy.

Controversy from past investment in FTX may affect Paradigm's reputation and opportunities.

Intensifying competition in crypto venture capital could dilute Paradigm's market influence.

Differentiation

Paradigm is a research-driven crypto investment firm founded by Matt Huang and Fred Ehrsam.

The firm builds open-source software to advance the frontier of crypto technology.

Paradigm invests in early-stage crypto projects, often when they are just ideas.

Upsides

Paradigm raised $850M to invest in early-stage crypto projects, boosting financial backing.

The Ithaca project, backed by $20M, focuses on revolutionizing layer 2 networks.

Georgios Konstantopoulos's promotion to General Partner enhances leadership with technical expertise.

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