Customer Success Manager - Piston at Pear VC

Lehi, Utah, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

B2B SaaS, FintechIndustries

Requirements

2-4 years in a customer-facing role (Customer Success, Account Management, or Onboarding)
Ideally in a B2B SaaS or fintech environment
Strong communicator who can connect with operators, owners, and executives alike
Familiarity with CRM tools (Salesforce, HubSpot, Jira, etc.) and success metrics (retention, NPS, time-to-value)
Proactive, problem-solving mindset—you anticipate issues and lean into solutions
Ability to thrive in a fast-moving, startup-style environment with shifting priorities
Experience working with SMBs
Familiarity with industries like logistics, transportation, or fleet management
Comfortable reading usage trends or digging into account analytics
Familiarity with payments, expense tracking, or fraud prevention tools
Experience managing international remote teams

Responsibilities

Guide new customers through implementation and setup to ensure fast time-to-value
Build relationships with key stakeholders, monitor account health, and proactively address issues to reduce churn and increase engagement
Help customers understand how to best use Piston to reduce fuel spend, eliminate fraud, and track driver behavior. Provide training and support tailored to their business goals
Identify upsell and cross-sell potential and collaborate with sales to grow accounts organically
Collect and share customer feedback with Product and Engineering to inform roadmap decisions
Help shape scalable customer success playbooks
Manage an international remote team

Skills

Salesforce

HubSpot

Jira

Customer Success

Account Management

Onboarding

Retention

NPS

Time-to-Value

Team Management

Pear VC

Venture capital firm for early-stage startups

About Pear VC

Pear VC specializes in providing venture capital for pre-seed and seed stage investments. The firm collaborates with founders to transform innovative ideas into successful companies across various sectors, including AI, healthcare, fintech, and more. Their investment strategy focuses on early-stage startups, offering not just financial support but also expertise and a strong network to help these businesses grow. Pear VC distinguishes itself from competitors through its hands-on approach, providing strategic advice and operational assistance to ensure startups remain agile and focused on their customers. The goal of Pear VC is to guide startups through their early development phases, helping them achieve significant growth and success.

San Francisco, CaliforniaHeadquarters

2013Year Founded

$2,738.4MTotal Funding

UNKNOWNCompany Stage

Venture Capital, Fintech, AI & Machine LearningIndustries

51-200Employees