Customer Success Manager - Piston at Pear VC

Lehi, Utah, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

B2B SaaS, FintechIndustries

Requirements

2-4 years in a customer-facing role (Customer Success, Account Management, or Onboarding)
Ideally in a B2B SaaS or fintech environment
Strong communicator who can connect with operators, owners, and executives alike
Familiarity with CRM tools (Salesforce, HubSpot, Jira, etc.) and success metrics (retention, NPS, time-to-value)
Proactive, problem-solving mindset—you anticipate issues and lean into solutions
Ability to thrive in a fast-moving, startup-style environment with shifting priorities
Experience working with SMBs
Familiarity with industries like logistics, transportation, or fleet management
Comfortable reading usage trends or digging into account analytics
Familiarity with payments, expense tracking, or fraud prevention tools
Experience managing international remote teams

Responsibilities

Guide new customers through implementation and setup to ensure fast time-to-value
Build relationships with key stakeholders, monitor account health, and proactively address issues to reduce churn and increase engagement
Help customers understand how to best use Piston to reduce fuel spend, eliminate fraud, and track driver behavior. Provide training and support tailored to their business goals
Identify upsell and cross-sell potential and collaborate with sales to grow accounts organically
Collect and share customer feedback with Product and Engineering to inform roadmap decisions
Help shape scalable customer success playbooks
Manage an international remote team

Skills

Key technologies and capabilities for this role

SalesforceHubSpotJiraCustomer SuccessAccount ManagementOnboardingRetentionNPSTime-to-ValueTeam Management

Questions & Answers

Common questions about this position

Is this position remote or onsite?

The position is onsite.

What experience is required for this Customer Success Manager role?

Candidates need 2-4 years in a customer-facing role such as Customer Success, Account Management, or Onboarding, ideally in B2B SaaS or fintech.

What key skills are needed for this job?

Strong communication skills to connect with operators, owners, and executives, familiarity with CRM tools like Salesforce, HubSpot, and Jira, plus success metrics such as retention and NPS, and a proactive problem-solving mindset.

What is the salary or compensation for this role?

This information is not specified in the job description.

What makes a strong candidate for this Customer Success Manager position?

A strong candidate has 2-4 years of customer-facing experience in B2B SaaS or fintech, strong communication and problem-solving skills, familiarity with CRM tools and success metrics, plus experience managing international remote teams and working with SMBs in logistics or fleet management.

Pear VC

Venture capital firm for early-stage startups

About Pear VC

Pear VC specializes in providing venture capital for pre-seed and seed stage investments. The firm collaborates with founders to transform innovative ideas into successful companies across various sectors, including AI, healthcare, fintech, and more. Their investment strategy focuses on early-stage startups, offering not just financial support but also expertise and a strong network to help these businesses grow. Pear VC distinguishes itself from competitors through its hands-on approach, providing strategic advice and operational assistance to ensure startups remain agile and focused on their customers. The goal of Pear VC is to guide startups through their early development phases, helping them achieve significant growth and success.

San Francisco, CaliforniaHeadquarters

2013Year Founded

$2,738.4MTotal Funding

UNKNOWNCompany Stage

Venture Capital, Fintech, AI & Machine LearningIndustries

51-200Employees