[Remote] Customer Success Manager, Onboarding - Enterprise at Kojo

United States

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$75,000 – $90,000Compensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Construction Technology, Enterprise SoftwareIndustries

Requirements

Candidates should have at least 3 years of experience in a customer onboarding and implementation role within the SaaS, software, or technology sector, with familiarity in the construction industry being a plus. Experience leading large-scale, longer-term implementation projects (6+ months) and managing diverse stakeholders is required, as is the ability to conduct technical product trainings both virtually and in person. Strong written and verbal communication skills for technical and non-technical audiences are essential.

Responsibilities

The Customer Onboarding Manager will lead mid-to-large market customers through strategic implementation plans to ensure successful adoption and long-term success with the Kojo platform. This role involves acting as the main point of contact for enterprise customers, managing approximately 20 concurrent implementation projects, and conducting product trainings and regular engagement to ensure successful results. Responsibilities include identifying project requirements, defining scope, deliverables, and timelines, establishing strategic relationships with customer stakeholders, conveying Kojo’s value, monitoring customer progress and product usage, and developing save plans for at-risk customers. The role also requires synthesizing customer needs and sharing themes with the Kojo Product team.

Skills

Customer Onboarding

Project Management

Implementation

Customer Success

Client Relationship Management

Strategic Planning

Product Training

Stakeholder Management

Construction Technology

Kojo

Procurement platform for construction industry

About Kojo

Kojo is a procurement platform tailored for the construction industry, focusing on helping trade and self-perform contractors manage their material needs effectively. The platform provides tools for real-time inventory tracking, price comparison, and order management, allowing contractors to have better control over their procurement processes. By integrating with other construction management tools like Procore, Kojo enhances its usability and efficiency for users. Unlike many competitors, Kojo operates on a subscription-based model, which ensures consistent revenue while delivering significant cost savings and productivity improvements for its clients. The company's goal is to streamline the construction procurement process, ultimately helping contractors save money, reduce waste, and improve labor productivity.

San Francisco, CaliforniaHeadquarters

2018Year Founded

$81MTotal Funding

SERIES_CCompany Stage

Industrial & Manufacturing, Enterprise SoftwareIndustries

51-200Employees

Benefits

Remote Work Options

Company Equity

Risks

Rapid expansion into new sectors may stretch Kojo's resources, causing inefficiencies.

Kojo's subscription model may be vulnerable during economic downturns affecting construction budgets.

Scaling challenges may arise from rapid growth, impacting service quality and support.

Differentiation

Kojo consolidates procurement for contractors, enhancing visibility and control over materials.

The platform integrates with tools like Procore, streamlining construction management processes.

Kojo Prefab connects prefab shops to business operations, optimizing offsite construction.

Upsides

Kojo's expansion into prefabrication aligns with the growing trend of offsite construction.

The launch of Kojo AP meets the demand for digital financial solutions in construction.

New integrations with major electrical suppliers tap into the $130 billion U.S. market.

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