Customer Success Manager, Mid-Market
Muck RackSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Customer Relationship Management, Software as a Service (SaaS), B2B TechnologyIndustries
Requirements
Candidates should be customer-obsessed with a proven ability to build and nurture client relationships, demonstrating a strong understanding of customer success principles and strategies. Experience working with SaaS companies, particularly in the B2B space, is preferred, along with a consultative approach and the ability to drive customer ROI. Familiarity with post-sales customer lifecycle management and account planning is also beneficial.
Responsibilities
The Customer Success Manager will build and nurture client relationships by developing long-term partnerships, proactively engaging with customers to understand their goals and track key performance indicators, and ensuring they achieve measurable outcomes using Common Room. They will serve as a consultant, delivering tailored training and strategic insights, and taking ownership of contract renewals and expansion opportunities. Furthermore, the role involves acting as a product expert, identifying potential risks to customer satisfaction, and collaborating cross-functionally with Sales, Marketing, Product, and Support teams to represent customer perspectives and improve the overall customer experience.
Skills
Customer Success
Account Management
Business Analysis
Customer Advocacy
Cross-functional Collaboration
Product Knowledge
Common Room
Sales and marketing platform for customer insights
About Common Room
Common Room offers a platform that helps businesses track their customer journey across various channels, such as social media and product usage. It identifies potential customers showing intent to purchase, enabling sales teams to engage effectively and enhance their sales process. The platform operates on a freemium model, allowing users to start for free and upgrade for advanced features, and it integrates with various tools like CRM systems for a comprehensive view of customer interactions. The goal is to empower businesses to accelerate their sales pipeline and improve product adoption.
Key Metrics
Seattle, WashingtonHeadquarters
2020Year Founded
$102MTotal Funding
LATE_VCCompany Stage
Data & Analytics, Enterprise SoftwareIndustries
51-200Employees