Merchant Success Manager, Mid-Market

Responsibilities

As a Merchant Success Manager, you will be accountable to revenue retention and expansion goals for Loop’s mid-market merchants by managing renewals, identifying growth opportunities, and clearly communicating Loop’s value and competitive advantage. You will build consultative, long-term relationships with your merchants through QBRs, surfacing data-driven insights, and aligning on shared goals, increase product adoption by tailoring feature updates, proactively engage merchants with regular touchpoints, partner cross-functionally to surface merchant feedback and product enhancement opportunities, act as a strategic advisor throughout the merchant lifecycle, and use insights to drive retention strategies, prioritize outreach, and tell compelling value stories. You will also stay informed on ecommerce trends and merchant needs to support strategic conversations.