Customer Success Manager
PanoptoSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
AI & Machine Learning, Consumer Software, Enterprise SoftwareIndustries
Requirements
Candidates should possess a Bachelor's degree and demonstrate at least 3 years of experience in customer success, SaaS, or a related field. Strong communication, interpersonal, and problem-solving skills are essential, along with the ability to build relationships and understand customer needs.
Responsibilities
As a Customer Success Manager, you will proactively drive adoption and retention of Insider's platform by engaging with customers, understanding their business goals, and providing strategic guidance. You will conduct regular check-in calls, onboard new customers, identify opportunities for expansion, and resolve any customer issues or concerns. Additionally, you will contribute to customer success initiatives, provide feedback to the product team, and collaborate with sales and marketing to ensure customer satisfaction and growth.
Skills
Customer Success
Client Relationship Management
Adoption
Retention
SaaS
Insider
Growth management platform for digital marketers
About Insider
Insider has created a Growth Management Platform (GMP) tailored for digital marketers, enabling businesses to effectively manage and enhance their growth throughout the sales funnel. The platform utilizes artificial intelligence to provide personalized customer experiences, which helps in increasing engagement and boosting sales. Insider serves a wide array of clients, including notable Fortune 500 companies like UNIQLO and Singapore Airlines, and operates globally in major cities such as London, Paris, and Tokyo. The company follows a software as a service (SaaS) model, offering its platform on a subscription basis, which allows for scalability and a consistent revenue stream. Insider differentiates itself from competitors through its focus on AI-driven personalization and its established reputation among high-profile clients. The company's goal is to continuously improve its platform and maintain high customer satisfaction to retain existing clients and attract new ones.
Istanbul, TürkiyeHeadquarters
2012Year Founded
$751MTotal Funding
SERIES_ECompany Stage
Enterprise Software, AI & Machine LearningIndustries
1,001-5,000Employees