Customer Success Manager II | India

India

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

HR Technology, SaaS, Fintech, Global EmploymentIndustries

Requirements

The ideal candidate is a passionate business builder with experience in managing diverse portfolios of SMB/MM or ENT accounts, including those with strategic growth potential. They should be adept at identifying and mitigating churn risks, building relationships with key stakeholders, and conducting regular business reviews. A strong ability to collect and relay customer feedback to internal teams is essential, along with a talent for diving into data for insights and managing cross-functional projects with multiple stakeholders. Experience in a highly collaborative, high-performance team environment is preferred.

Responsibilities

The Customer Success Manager II will manage a diverse portfolio of client accounts, focusing on building genuine and durable customer relationships to drive long-term revenue growth. This role involves serving as a trusted advisor to clients, providing strategic guidance on operational and product-related issues, and acting as an internal advocate for clients by championing new products and capabilities. Key responsibilities include identifying and flagging risks that could lead to customer churn, engaging internal stakeholders to resolve issues swiftly, managing customer communications, building relationships with key stakeholders, conducting regular business reviews, and collecting product and operational feedback to share with relevant internal teams. The CSM II is also responsible for providing a high-quality day-to-day customer experience and coordinating with inter-departmental teams.

Skills

Customer Success

HRIS

Payroll

Compliance

Global Teams

SaaS

Account Management

Client Relations

Problem-Solving

Communication

Deel

HR platform for managing global workforces

About Deel

Deel provides a platform that helps businesses manage their international workforces more easily. It offers a range of services including payroll processing, compliance monitoring, and immigration support, all integrated into one system. This allows companies to handle various HR functions from a single platform, which is especially useful for those with employees in different countries. Deel stands out from its competitors by combining multiple HR services into one cohesive solution, making it simpler for businesses to operate globally. The goal of Deel is to streamline the management of global teams, ensuring that companies can focus on their core operations while staying compliant with local laws and regulations.

San Francisco, CaliforniaHeadquarters

2019Year Founded

$660.4MTotal Funding

LATE_VCCompany Stage

Data & Analytics, Consulting, Enterprise SoftwareIndustries

5,001-10,000Employees