Head of Customer Success
TimescaleSalary not specified
Full Time
Senior (5 to 8 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
NoVisa
Biotechnology, Software, ManufacturingIndustries
Requirements
Candidates must possess a Bachelor's Degree or equivalent relevant work experience and have legal authorization to work in Canada. Preferred qualifications include 3+ years of experience in Customer Success, Account Management, or Sales, preferably in a SaaS business model, comprehension of customer retention and upselling strategies, experience with cross-functional teams, familiarity with SaaS metrics (ARR, NRR, NPS, Churn), background with CRM tools, Customer Success Platforms, and Analytics Software, an advanced degree in Business, Marketing, or a related field, 1+ years of experience in Maintenance, Reliability, or CMMS usage, relevant certifications in Customer Success, Account Management, or Sales, and bilingual abilities.
Responsibilities
The Customer Success Manager will manage and grow relationships with key customers, acting as their primary point of contact. They will proactively engage with customers to understand their success metrics, goals, KPIs, and challenges. The role involves retaining and growing licensing, upgrades, and site opportunities within the assigned portfolio, driving repeatable and predictable outcomes for customers, and identifying customer needs to collaborate with various internal teams to ensure value is reached.
Skills
Customer Success
Account Management
SaaS
Relationship Management
Product Adoption
Customer Retention
Customer Engagement
Sales
Rockwell Automation
Industrial automation and information technology solutions
About Rockwell Automation
Rockwell Automation provides hardware, software, and services aimed at improving operational efficiency and sustainability in various industries, including manufacturing and food and beverage. Their products work by integrating advanced technology to streamline processes, enhance reliability, and reduce operational costs. This includes alarm notification software, cybersecurity solutions, and computerized maintenance management systems. What sets Rockwell Automation apart from competitors is their strong emphasis on sustainability and tailored solutions for specific industry needs, helping clients meet environmental standards and improve productivity. The company's goal is to drive better outcomes for clients through technological innovation and comprehensive support.
Milwaukee, WisconsinHeadquarters
1903Year Founded
$39.1MTotal Funding
IPOCompany Stage
Industrial & Manufacturing, Enterprise Software, CybersecurityIndustries
10,001+Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) Retirement Plan
401(k) Company Match
Paid Vacation
Paid Holidays
Paid Time off
Parental Leave
Caregiver Leave
Flexible Work Hours
Risks
Emerging AI-driven automation companies threaten Rockwell's market share with competitive solutions.
Rapid AI advancements may outpace Rockwell's offerings, requiring significant R&D investment.
Supply chain vulnerabilities, especially in semiconductors, could disrupt Rockwell's production schedules.
Differentiation
Rockwell Automation integrates cutting-edge technology to enhance operational efficiency and sustainability.
The company offers tailored solutions for diverse industries, including manufacturing and food and beverage.
Rockwell Automation emphasizes sustainability, helping clients meet environmental standards and consumer demands.
Upsides
Increased adoption of AI-driven predictive maintenance aligns with Rockwell's focus on operational efficiency.
The rise of Industry 4.0 technologies drives demand for Rockwell's integrated automation solutions.
Growing digital twin technology market offers expansion opportunities for Rockwell's software offerings.
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