Customer Success Lead
WanderSalary not specified
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Legal TechnologyIndustries
Requirements
- Passionate about customer success and delivering excellence
- Adaptable, curious, and quick to learn
- Strong communicator—confident in presenting and writing
- Empathetic listener with an understanding of professional services
- Skilled at independent problem-solving and troubleshooting
- Tech-savvy and comfortable demonstrating products
- 3+ years in Customer Success, Consulting, or Account Management
- Proactive in guiding customers through the Litera ecosystem
- Collaborative team player aligned with Litera’s values
- Experience in legal tech or at a law firm preferred
Responsibilities
- Build strong relationships with buyers, influencers, advocates, and end users
- Lead the full renewal cycle, including negotiations and identifying upsell opportunities
- Partner with Sales to ensure a seamless customer journey
- Guide onboarding and transitions from Sales to Customer Success
- Create and maintain active success plans that clarify customer goals, current state, and next steps
- Monitor customer health, identify risks or areas for improvement, and execute mitigation plans
- Deliver Value Adoption Assessments to highlight usage trends and productivity opportunities
- Conduct regular business reviews to align on priorities and demonstrate value
- Maintain consistent communication with stakeholders and keep strategic plans up to date
- Facilitate internal alignment meetings to connect key players and share timely insights
- Collaborate across Sales, Product, and Marketing to share feedback and drive innovation
- Support a team-first culture focused on delivering exceptional customer outcomes
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the salary for the Customer Success Manager position?
This information is not specified in the job description.
Is this Customer Success Manager role remote or office-based?
This information is not specified in the job description.
What experience and skills are required for this Customer Success Manager role?
The role requires 3+ years in Customer Success, Consulting, or Account Management, strong communication skills for presenting and writing, and being tech-savvy with experience in legal tech or at a law firm preferred.
What is the company culture like at Litera?
Litera emphasizes a team-first culture focused on helping each other grow, doing the right thing always, and being part of a journey to amplify impact, creating an exciting and fulfilling work environment.
What makes a strong candidate for the Customer Success Manager position?
Strong candidates are passionate about customer success, adaptable and quick to learn, empathetic listeners with professional services understanding, proactive in guiding customers, and collaborative team players aligned with Litera’s values.
Literati
Curated book subscription service for all ages
About Literati
Literati offers a subscription service for curated book selections aimed at both adults and children. Each month, subscribers receive a new hardcover book chosen by influential figures, known as Luminaries, from various fields such as business, sports, and the arts. This approach provides readers with enriching and inspiring content. For children, Literati features a 'try before you buy' option, allowing parents to receive a selection of expertly reviewed books to ensure quality and age-appropriateness. The company differentiates itself by combining celebrity involvement with expert curation, appealing to those seeking intellectual and inspirational reading experiences. Literati's goal is to foster a love for reading through high-quality literature while generating revenue through subscription fees and book sales.
Austin, TexasHeadquarters
2017Year Founded
$89.5MTotal Funding
SERIES_BCompany Stage
Education, Consumer GoodsIndustries
201-500Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) Retirement Plan
401(k) Company Match
Short-term Disability Insurance
Parental Leave
Flexible Work Hours
Unlimited Paid Time Off
Company Equity
Risks
Increased competition from companies like Book of the Month challenges Literati's market share.
Celebrity involvement risks brand reputation if associated figures face controversies.
Integration challenges from Follett Book Fairs acquisition may disrupt Literati's operations.
Differentiation
Literati offers curated book selections with celebrity involvement, enhancing its unique market position.
The 'try before you buy' model for children's books sets Literati apart from competitors.
Literati's platform includes exclusive content and discussions, enriching the reader's experience.
Upsides
Rising interest in personalized content boosts demand for Literati's curated book services.
AI-driven personalization can enhance Literati's book selection process, improving customer satisfaction.
Celebrity and influencer marketing trends align with Literati's Luminary-curated adult book offerings.
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