[Remote] Client Experience Specialist at Atticus

Remote

Atticus Logo
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Consumer Software, Social ImpactIndustries

Skills

Key technologies and capabilities for this role

Customer ServiceCommunicationEmpathyWritingSalesforceFrontNeeds AssessmentGuidanceClient Communication

Questions & Answers

Common questions about this position

Is this position remote?

Yes, this is a fully remote position.

What is the salary for this role?

This information is not specified in the job description.

What skills are required for the Client Experience Specialist role?

The role requires a minimum of 3 years of professional work experience in customer-facing roles, strong empathy and communication skills, ability to quickly learn new topics and tools like Salesforce and Front, and competent writing skills.

What is the company culture like at Atticus?

Atticus has a mission-driven culture focused on connecting people in crisis with life-changing aid, with rapid growth as the team size doubled in the past year and is expected to double again in 2024, and boasts 8,000+ five-star client reviews.

What makes a strong candidate for this position?

Strong candidates will have at least 3 years in customer-facing roles like CX, sales, or support, excellent empathy and communication for handling sensitive topics, quick learning ability for tools like Salesforce, and solid writing skills.

Atticus

Legal support for disability benefit claims

About Atticus

Atticus assists individuals in navigating complex government and insurance systems to claim disability benefits, workers' compensation, and VA benefits. The company offers services such as initial consultations, case reviews, and connects clients with experienced lawyers who can address their specific legal needs. Atticus stands out from competitors by providing fast, free advice and personalized support, which enhances clients' chances of successfully obtaining the financial aid they deserve. The goal of Atticus is to help individuals in crisis by offering expert guidance and legal support, ensuring they receive the necessary financial assistance to regain their self-sufficiency.

Reston, VirginiaHeadquarters
2018Year Founded
$6.8MTotal Funding
EARLY_VCCompany Stage
Social Impact, Healthcare, LegalIndustries
51-200Employees

Benefits

Health Insurance
Paid Vacation
Paid Holidays
Professional Development Budget
Phone/Internet Stipend
Student Loan Assistance
401(k) Retirement Plan

Risks

Increased competition from new legal tech startups could dilute market share.
Changes in government policy may impact demand for Atticus's services.
AI-driven legal advice platforms may reduce need for traditional services.

Differentiation

Atticus connects people with disabilities to government benefits efficiently.
The platform offers free advice and personalized legal support to clients.
Atticus partners with top-tier lawyers, enhancing clients' chances of success.

Upsides

Growing demand for legal tech solutions streamlines government benefit processes.
Increased interest in AI-driven legal assistance tools boosts service efficiency.
Expansion of telehealth services aligns with remote legal consultations.

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