Customer Experience Advocate
PostscriptSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Consumer Software, Social ImpactIndustries
Requirements
Candidates must have at least three years of professional work experience in customer-facing roles such as customer experience, sales, support, or hospitality. They should demonstrate a genuine care for people, with the ability to support individuals in crisis while driving conversations effectively. Quick learning and competent writing skills are essential for mastering complex topics and platforms. Preferred qualifications include experience in a metrics-driven role where candidates exceeded set goals and outperformed peers.
Responsibilities
The Client Experience Specialist will communicate daily with clients to understand their situations and determine how Atticus can assist them. They will advise clients on the next steps, navigate internal tech platforms, and handle sensitive conversations with empathy. The role requires helping hundreds of clients each week and measuring success based on the positive impact made on clients' lives.
Skills
Customer Service
Communication
Empathy
Writing
Salesforce
Front
Needs Assessment
Guidance
Client Communication
Atticus
Legal support for disability benefit claims
About Atticus
Atticus assists individuals in navigating complex government and insurance systems to claim disability benefits, workers' compensation, and VA benefits. The company offers services such as initial consultations, case reviews, and connects clients with experienced lawyers who can address their specific legal needs. Atticus stands out from competitors by providing fast, free advice and personalized support, which enhances clients' chances of successfully obtaining the financial aid they deserve. The goal of Atticus is to help individuals in crisis by offering expert guidance and legal support, ensuring they receive the necessary financial assistance to regain their self-sufficiency.
Key Metrics
Reston, VirginiaHeadquarters
2018Year Founded
$6.8MTotal Funding
EARLY_VCCompany Stage
Social Impact, Healthcare, LegalIndustries
51-200Employees