Client Experience Specialist

Position Overview

• Location Type: Remote
• Employment Type: Full-Time
• Salary: Not specified

Atticus is a company dedicated to connecting people in crisis with life-changing aid, particularly in the areas of disability benefits and insurance compensation. We’ve helped over 20,000 people access over $2B in aid and raised over $50 million in funding. This role is part of the Client Experience team, focused on assisting individuals seeking support through phone conversations. The goal is to understand their situation, determine if Atticus can help, and advise them on the next steps. This is a rewarding role that provides direct impact on clients' lives.

Requirements

• Minimum 3 years of professional work experience: Experience in customer-facing roles (CX, sales, support, hospitality, etc.) is required.
• Empathy and Communication Skills: Ability to interact with diverse individuals and provide support during difficult times.
• Quick Learner: Ability to rapidly learn new topics and master internal tools and platforms (Salesforce, Front, etc.).
• Writing Skills: Competent writing skills are necessary for documenting interactions and providing guidance.

Responsibilities

• Client Communication: Engage in phone conversations with clients to understand their needs and circumstances.
• Needs Assessment: Determine if Atticus can assist clients with disability benefits or insurance compensation.
• Guidance and Advice: Provide clear and concise guidance on the next steps in the process.
• Platform Proficiency: Learn and utilize internal tools and platforms (Salesforce, Front, etc.) efficiently.
• Impact Measurement: Be measured and compensated based on the positive impact on clients.
• Handling Sensitive Topics: Navigate conversations on deeply personal and sad topics with sensitivity and professionalism.

Application Instructions

• Not specified in the provided text.

Company Information

• Company: Atticus
• Mission: To connect people in crisis with life-changing aid.
• Funding: Well-funded (Series B round in May 2023) with significant investment from top VC firms (Forerunner, GV (Google Ventures), and True Ventures).
• Growth: Rapid growth – team size doubled in the past year and expected to double again in 2024.
• Client Reviews: 8,000+ five-star reviews.