Customer Success Manager, EMEA at Highspot

London, England, United Kingdom

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Software, Sales EnablementIndustries

Requirements

Experienced Customer Success Manager with a proven track record of driving customer value and revenue retention
Passionate about sales enablement and its ability to transform organizations
Expertise in the Highspot platform
Ability to thrive in a highly collaborative environment
Skilled at building strong relationships with customers across various organizational levels and functions (e.g., Sales, Marketing, IT, Finance, Enablement, Operations)
Capable of multi-threading relationships with stakeholders at ATL, OTL, and BTL levels, including replacing relationships during turnover

Responsibilities

Serve as the primary owner of customer relationships in your portfolio, acting as the face and voice of Highspot internally and externally
Deeply understand customer needs and help business leaders expand value, footprint, and depth of engagement
Manage relationships with solution owners (e.g., Enablement, Marketing, Ops) to drive product usage and engagement
Multi-thread across stakeholders in Enablement, Sales, Marketing, Operations, Finance, IT, and others at all levels to achieve goals
Collaborate with customers to develop Mutual Value Plans
Analyze portfolio to identify risks and opportunities, prioritize for impact, and project manage renewal risk mitigation to "get to green churn risk."
Identify expansion opportunities and pass them to the Account Management team
Partner with internal teams (Deployment Consultants, Technical Account Managers, Support, Professional Services) to optimize customer implementations
Deliver customer-facing milestones including Solution Health Reviews and Strategic Business Reviews
Partner with Account Management for renewals and expansions
Proactively identify account risks and foster customer advocacy, satisfaction, adoption, and retention

Skills

Key technologies and capabilities for this role

Customer SuccessAccount ManagementProduct AdoptionCustomer RetentionRisk IdentificationCross-Functional CollaborationSales EnablementHighspot Platform

Questions & Answers

Common questions about this position

What is the salary for the Customer Success Manager role?

This information is not specified in the job description.

Is this Customer Success Manager position remote or office-based?

This information is not specified in the job description.

What skills and experience are required for this Customer Success Manager role?

The role requires experience in customer success, a proven track record of driving customer value and revenue retention, passion for enablement, and the ability to thrive in a highly collaborative environment.

What is the company culture like at Highspot?

Highspot focuses on creating equitable workspaces where everyone feels a deep sense of belonging, is empowered to be an agent of change, and can transform themselves, their workplace, and their world. They emphasize authentic representation of values and a highly collaborative environment.

What makes a strong candidate for the Customer Success Manager position?

Strong candidates are experienced CSMs passionate about sales enablement, with a proven track record of driving customer value, revenue retention, and expansion in a collaborative post-sales team environment.

Highspot

AI-powered sales enablement platform

About Highspot

Highspot provides a sales enablement platform that helps sales teams improve their productivity and efficiency. Its main product, Highspot Copilot, is an AI-powered digital assistant that delivers the right content to sales representatives at the right time, enhancing their ability to engage and convert potential buyers. The platform supports sales teams by managing sales content, preparing reps for different selling scenarios, and facilitating personalized interactions through digital sales rooms. Highspot also includes features for onboarding and training sales reps, ensuring they are well-prepared for real-world situations. Unlike many competitors, Highspot focuses on driving measurable outcomes such as increased win rates and reduced ramp time for sales reps. The goal of Highspot is to empower sales teams to close deals more effectively and generate higher revenue.

Seattle, WashingtonHeadquarters

2012Year Founded

$625.1MTotal Funding

SERIES_FCompany Stage

Enterprise Software, AI & Machine LearningIndustries

1,001-5,000Employees