Customer Success Manager, Defence & Intelligence

Ifs, Normandy, France

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Aerospace, Satellite Technology, Data & Analytics, Geospatial IntelligenceIndustries

Requirements

Candidates should have 6+ years of experience in Customer Success, account management, or a similar role, with a proven track record of successfully managing customer relationships or projects. Excellent verbal and written communication skills in English are required, along with the ability to communicate and coordinate effectively with international customers and sales teams. Experience working with defence and intelligence customers across the EMEA region, excellent problem-solving skills, a proactive work style, and the ability to work independently are essential. The role requires the ability to multitask, prioritize job requirements, travel internationally, operate within a classified environment, and obtain/maintain NATO security clearance. Working proficiency in another European language, experience in earth observation, working with government customers, knowledge of geospatial technologies (GIS or Remote Sensing), experience as an intelligence professional or imagery analyst, and experience working with or in NATO are considered advantageous.

Responsibilities

The Customer Success Manager will build and maintain strong, long-lasting customer relationships, acting as the main point of contact and trusted advisor for customers in the EMEA Defence and Intelligence segment. They will assist customers in expanding their usage and adoption of Planet's products, manage onboarding and training for new clients, and co-own contract renewals with the sales team. The role involves providing excellent customer experience, ensuring successful service delivery, and producing timely solutions to meet customer needs and goals. Consistent communication with clients throughout the contract life-cycle, including escalating important issues, is expected. The Customer Success Manager will work closely with Sales Representatives and other internal teams, leveraging domain knowledge to be a trusted advisor to Defence & Intelligence customers.

Skills

Customer Relationship Management

Client Retention

Communication

Remote Sensing

GIS

Geospatial Imagery

Defence Domain Expertise

Intelligence Domain Expertise

Planet

High-resolution satellite imagery subscription service

About Planet

Planet captures high-resolution satellite images of the Earth using a fleet of small satellites called Doves. These satellites provide near-daily, detailed imagery across eight different bands, allowing clients to monitor environmental changes, manage resources, plan urban developments, and respond to disasters. The company operates on a subscription-based model, giving clients access to a vast library of images and data analytics tools. This approach ensures consistent revenue as clients require ongoing updates. Planet differentiates itself by offering customized solutions and educational resources through Planet School, helping users effectively utilize their platform. The goal of Planet is to be a leader in the geospatial intelligence market, providing valuable insights through frequent and detailed Earth observation.

San Francisco, CaliforniaHeadquarters

2010Year Founded

$617.1MTotal Funding

IPOCompany Stage

Data & Analytics, AerospaceIndustries

1,001-5,000Employees