Customer Success Manager

United States

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$85,000 – $100,000Compensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Construction Technology, SaaSIndustries

Requirements

Candidates should have 3-6+ years of experience in a customer-facing SaaS role, such as CSM or Account Manager, with direct experience owning renewals and expansion quotas and a proven track record of hitting or exceeding NRR/GRR goals, ideally in a high-volume or mid-market environment. Strong commercial acumen, including confidence in negotiations, pricing conversations, and driving upsells, is required. Experience presenting to stakeholders at all levels, from field users to executives, and the ability to navigate complex customer organizations and connect product value to business outcomes are essential. Cross-functional influence and collaboration skills with Sales, Product, Onboarding, and Marketing are also necessary.

Responsibilities

The Customer Success Manager will own the customer relationship post-onboarding for a portfolio of approximately 70 accounts, delivering consistent customer value while protecting and growing Annual Recurring Revenue (ARR). They will be responsible for owning quarterly renewal and expansion targets, expertly navigating pricing conversations, scope changes, upsell opportunities, and contract execution. Acting as a trusted advisor, the CSM will align Kojo's value to each customer's evolving business goals, lead regular business reviews and strategic touchpoints, and monitor product adoption and usage signals to proactively identify risks and retain/expand accounts. Responsibilities also include guiding customers through change management, onboarding new teams or locations, rolling out new modules or workflows, championing customer feedback, and partnering cross-functionally with Product, Support, Marketing, and Engineering to improve the customer experience. Maintaining clean, accurate forecasts and data using Salesforce and other internal tools, and contributing to internal process improvements for the Core CSM motion are also key duties.

Skills

Customer Relationship Management

Account Management

Sales

Upselling

Renewal Management

Commercial Acumen

Product Knowledge

Adoption Strategy

Customer Success

Kojo

Procurement platform for construction industry

About Kojo

Kojo is a procurement platform tailored for the construction industry, focusing on helping trade and self-perform contractors manage their material needs effectively. The platform provides tools for real-time inventory tracking, price comparison, and order management, allowing contractors to have better control over their procurement processes. By integrating with other construction management tools like Procore, Kojo enhances its usability and efficiency for users. Unlike many competitors, Kojo operates on a subscription-based model, which ensures consistent revenue while delivering significant cost savings and productivity improvements for its clients. The company's goal is to streamline the construction procurement process, ultimately helping contractors save money, reduce waste, and improve labor productivity.

San Francisco, CaliforniaHeadquarters

2018Year Founded

$81MTotal Funding

SERIES_CCompany Stage

Industrial & Manufacturing, Enterprise SoftwareIndustries

51-200Employees

Benefits

Remote Work Options

Company Equity

Risks

Rapid expansion into new sectors may stretch Kojo's resources, causing inefficiencies.

Kojo's subscription model may be vulnerable during economic downturns affecting construction budgets.

Scaling challenges may arise from rapid growth, impacting service quality and support.

Differentiation

Kojo consolidates procurement for contractors, enhancing visibility and control over materials.

The platform integrates with tools like Procore, streamlining construction management processes.

Kojo Prefab connects prefab shops to business operations, optimizing offsite construction.

Upsides

Kojo's expansion into prefabrication aligns with the growing trend of offsite construction.

The launch of Kojo AP meets the demand for digital financial solutions in construction.

New integrations with major electrical suppliers tap into the $130 billion U.S. market.

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