Altera

Customer Success Manager

Massachusetts, United States

Altera Logo
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Software as a Service (SaaS), Customer Success, BiotechnologyIndustries

Requirements

Candidates should possess 5 years of work experience with data and analytics used for strategic business decisions, proficiency in SQL, Alteryx, Python or similar languages, and proven knowledge of customer lifecycle stages. Exceptional analytical and problem-solving skills, an entrepreneurial spirit, strong customer-facing skills, and attention to detail are also required.

Responsibilities

The Strategic Customer Success Manager will foster and build relationships with assigned customers, establish a trusted advisor relationship, proactively work with customers to establish goals and KPIs, build success plans, orchestrate enablement sessions, advocate customer needs, and remain up-to-date on Alteryx solutions while adhering to company procedures. They will also travel up to 25% of the time to support customer success.

Skills

Customer Relationship Management
Customer Success
Account Management
Technical Training
Business Strategy
Stakeholder Engagement
Risk Management
Solution Architecture

Altera

Develops digital human agents for AI

About Altera

Altera develops digital human agents that mimic human traits like empathy, friendship, and fun. Their primary product allows users to interact with an AI agent while playing Minecraft, creating a friendly and engaging experience. Altera's agents are designed to be interoperable and capable of long-term autonomy, making them suitable for both individual users and businesses. Unlike many competitors, Altera focuses on advancing research and scaling technology to deliver unique, human-like AI products. The company's goal is to redefine AI agents, enhancing their versatility and human-like qualities.

Key Metrics

San Francisco, CaliforniaHeadquarters
2023Year Founded
$10.7MTotal Funding
SEEDCompany Stage
Consumer Software, AI & Machine LearningIndustries
11-50Employees

Risks

Priest-led cults in Altera's Minecraft simulation may cause ethical concerns.
Managing 1,000 autonomous AI agents poses safety and ethical challenges.
Creating believable digital humans may lead to misuse in deceptive AI applications.

Differentiation

Altera specializes in digital human agents with traits like empathy and friendship.
Their first product offers a unique Minecraft experience with interactive AI agents.
Altera's focus on human-like AI agents sets them apart in the AI sector.

Upsides

Altera raised $9M in May 2024, showing strong investor confidence.
AI-driven gaming experiences are gaining popularity, benefiting Altera's Minecraft product.
The rise of AI companions in mental health indicates a market for empathetic agents.

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