Customer Success Manager at Rad AI

United States

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$100,000 – $120,000Compensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Artificial Intelligence, SaaSIndustries

Requirements

Candidates should have a proven track record of driving customer adoption, retention, and expansion within high-growth healthcare AI and SaaS companies, and possess strong relationship-building skills. Experience working with radiology groups and hospital systems is highly preferred, along with a deep understanding of the healthcare industry.

Responsibilities

The Customer Success Manager will serve as a trusted advisor to Rad AI’s customers throughout the post-sale lifecycle, including onboarding, product adoption, and renewal. They will proactively manage customer relationships, develop and maintain strong connections with radiology partners, become the trusted partner for the customer on use-case and product functionality, represent the voice of the customer to internal teams, and ensure a smooth onboarding experience for new radiology partners by engaging and educating stakeholders.

Skills

Customer Success Management

Customer Adoption

Customer Retention

Customer Expansion

Healthcare

Artificial Intelligence

Generative AI

Radiology

Communication

Problem-Solving

Rad AI

AI-driven software for radiology workflows

About Rad AI

Rad AI enhances radiology workflows using artificial intelligence to improve efficiency and accuracy in radiological practices. Its main product, Omni Reporting, automates routine tasks, ensures follow-up on incidental findings, and improves reporting accuracy. This software integrates seamlessly into existing workflows, making it easier for radiologists to manage their tasks. Unlike competitors, Rad AI emphasizes data security and patient privacy, being SOC 2 Type II and HIPAA certified. The company's goal is to provide reliable AI-driven solutions that streamline healthcare processes and improve patient outcomes.

San Francisco, CaliforniaHeadquarters

2018Year Founded

$76.8MTotal Funding

SERIES_BCompany Stage

AI & Machine Learning, HealthcareIndustries

51-200Employees

Benefits

Health Insurance

Health Savings Account/Flexible Spending Account

401(k) Retirement Plan

Paid Holidays

Remote Work Options

Unlimited Paid Time Off

Risks

Emerging competition from companies like DeepMind could overshadow Rad AI's offerings.

Rapid AI technology evolution requires Rad AI to continuously innovate.

AI-driven automation may face resistance from the medical community.

Differentiation

Rad AI's Omni Reporting won 'Best New Radiology Software' by AuntMinnie.

Rad AI integrates AI with FHIRcast for enhanced radiology workflow interoperability.

Rad AI is a pioneer in using large language models for radiology report generation.

Upsides

Rad AI achieved a 48% increase in radiograph reporting efficiency at RANT.

Rad AI raised $50M in Series B funding, boosting its expansion capabilities.

Strategic collaboration with AGFA HealthCare enhances Rad AI's market position.

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