Customer Success Manager

Employment Type: FULL_TIME Location Type: [Not Specified] Salary: [Not Specified]

Position Overview

Valorx is seeking a Customer Success Manager to partner with our customers post-sale. The goal is to drive adoption, ensure customer satisfaction, and foster growth and retention.

Responsibilities

• Proactively own and manage customer success.
• Collaborate with customers to align partnership expectations and build/execute onboarding plans.
• Work closely with internal teams, including Sales, Business Development, Support, Marketing, and Product, to ensure client success.
• Manage a portfolio of existing clients, taking responsibility for retention and driving growth.
• Partner with the sales team to develop and execute strategies for achieving results within your customer base, focusing on successful renewals and expansions.

Requirements

• 3+ years of experience in an Account Management or Customer Success role.
• B2B sales experience (SaaS preferred).
• Strong writing, strategic thinking, efficient prospecting, and planning skills.
• Ability to adapt or willingness to develop a growth mindset.
• Motivated with a competitive drive, eagerness to learn, and humility.
• Proven track record of renewal achievement.

Preferred Qualifications

• Strong network within the Salesforce ecosystem.
• Experience in the SaaS/Cloud space is a significant advantage.

What's in it for you?

• Competitive salary.
• Empathetic and collaborative culture that embraces diversity.
• Professional development and substantial growth opportunities.
• Creative freedom and the ability to make a mark in our company.
• Flexible working hours.

Note: This role is a Full-time Contractor position.

About Valorx

Join our high-growth SaaS company with thousands of users, including numerous Fortune 500 companies. Be a part of the team revolutionizing how companies interact with their critical business data.

Application Instructions

[Not Specified]