Customer Success Manager

Toronto, Ontario, Canada

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, Cloud, Enterprise SoftwareIndustries

Requirements

Candidates should possess at least 3 years of experience in Account Management or Customer Success roles, with B2B sales experience (SaaS preferred). They should also demonstrate strong writing, strategic thinking, and planning skills, and possess a growth mindset.

Responsibilities

The Customer Success Manager will proactively own and manage customer success, collaborating with customers to align expectations and execute onboarding plans. They will work closely with various business functions, including Sales, Business Development, Support, Marketing, and Product teams, to ensure customer success. This role involves managing a book of existing clients, securing retention, and driving growth, as well as partnering with the sales team to develop and execute plans for customer results and renewals.

Skills

Customer Success

Account Management

B2B Sales

SaaS

Salesforce ecosystem

Cloud

Onboarding

Client Retention

Client Growth

Renewals

Strategic Thinking

Planning

Communication

Valora

Self-custody crypto wallet on Celo blockchain

About Valora

Valora offers a self-custody crypto wallet that gives users full control over their digital assets and operates on the Celo blockchain for fast and secure transactions. Users can send, swap, collect, and purchase digital goods, making it a versatile tool for everyday crypto use. Valora stands out by focusing on user autonomy and security, providing a free app with optional premium features and generating revenue through transaction fees and stablecoin returns. The company's goal is to democratize financial opportunities and enhance financial literacy, making cryptocurrency accessible to everyone.

San Francisco, CaliforniaHeadquarters

2013Year Founded

$19.5MTotal Funding

SERIES_ACompany Stage

Fintech, Crypto & Web3Industries

11-50Employees

Benefits

Stock options

Health coverage

Flexible time off

Parental leave

Growth & development workshops

Risks

Increased competition from platforms like Cryptohunt could attract Valora's potential user base.

Integration of Mento assets into Opera Mini Wallet may divert users from Valora.

Celo 2.0 roadmap changes may require Valora to adapt, causing resource challenges.

Differentiation

Valora offers a self-custody wallet, giving users full control over digital assets.

The wallet operates on the Celo blockchain, ensuring fast, secure, and low-cost transactions.

Valora's user-friendly interface makes crypto accessible even on basic smartphones.

Upsides

Integration with Opera Mini Wallet could expand Valora's user base in Africa.

Collaboration with Arigallery aligns with the growing trend of NFTs, attracting art enthusiasts.

Celo's new brand identity could enhance Valora's visibility within the ecosystem.

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