Head of Customer Success
VetcoveSalary not specified
Full Time
Expert & Leadership (9+ years)
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
HR Tech, SaaS, SoftwareIndustries
Requirements
The Customer Success Manager must be passionate about business building, comfortable tackling complex and ambiguous problems, and possess strong data analysis and cross-functional project management skills. Experience managing a high volume of accounts across SMB, MM, and ENT segments is required, along with the ability to identify customer pain points and growth opportunities.
Responsibilities
The Customer Success Manager will serve as the primary point of contact for clients, building strong relationships and acting as a trusted advisor for operational and product-related issues. Responsibilities include identifying and mitigating churn risks, driving platform feature adoption, coordinating with internal teams to fulfill customer requests, and championing new products and capabilities to facilitate client expansion. They will also collect and relay customer feedback to internal stakeholders to improve products and operations.
Skills
Customer Success
Account Management
Onboarding
Churn Prevention
Relationship Management
CRM
Data Analysis
Remote Communication
Cross-functional Collaboration
SaaS
Benelux
Multinational / Global Client Management
Deel
HR platform for managing global workforces
About Deel
Deel provides a platform that helps businesses manage their international workforces more easily. It offers a range of services including payroll processing, compliance monitoring, and immigration support, all integrated into one system. This allows companies to handle various HR functions from a single platform, which is especially useful for those with employees in different countries. Deel stands out from its competitors by combining multiple HR services into one cohesive solution, making it simpler for businesses to operate globally. The goal of Deel is to streamline the management of global teams, ensuring that companies can focus on their core operations while staying compliant with local laws and regulations.
San Francisco, CaliforniaHeadquarters
2019Year Founded
$660.4MTotal Funding
LATE_VCCompany Stage
Data & Analytics, Consulting, Enterprise SoftwareIndustries
5,001-10,000Employees
Benefits
Remote Work Options
Stock Options
Risks
Rapid expansion may lead to integration challenges and cultural misalignment.
Exclusion from Rippling's tender offer could affect Deel's talent acquisition.
Zellis' AI-powered platform may intensify competition in the UK and Ireland.
Differentiation
Deel integrates contracts, payments, and taxes into a single interface.
Deel offers comprehensive HR solutions for managing international workforces.
Deel's platform supports local payroll processing and compliance monitoring.
Upsides
Deel's acquisition of Assemble enhances its HR platform capabilities.
Partnership with dLocal expands Deel's reach to 15 new countries.
Deel's $650 million funding highlights strong market position and growth potential.
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