Customer Success Manager - Application Security (London)

Position Overview

• Location Type: London (with regional travel)
• Employment Type: Full Time
• Salary: Not specified

Zimperium® is an industry leader in enterprise mobile security, providing a complete mobile threat defense system with real-time, on-device protection against mobile cyberattacks and malware. Their MTD and machine learning-based engine protects against device, network, phishing, and application attacks for iOS, Android, and Windows devices, prioritizing user privacy.

As part of a fast-growing team, Zimperium® is seeking a Customer Success Manager. This role focuses on managing post-sale customer relationships, including building relationships, managing renewals, facilitating expansion opportunities, driving solution adoption, and ensuring customer delight. The ideal candidate will possess a blend of strong customer management experience and a solid technical background.

Requirements

• Education: B.S. in Computer Science or equivalent engineering degree
• Experience:
  • 10+ years of experience working with Enterprise software solutions (startup experience desirable)
  • 5+ years of experience in customer success roles, preferably with security companies.
• Skills:
  • Database/SQL skills (required)
  • Strong problem-solving skills
  • Business acumen
  • Domain expertise in Mobility & Security (highly desirable)

Responsibilities

• Account Management: Proactively manage client relationships to ensure renewals, referenceability, and facilitate expansion opportunities with sales teams.
• Product Adoption & Business Value: Drive the adoption of Zimperium’s solution within the Customer’s user base and assist the Customer to realize the business value.
• Product & Domain Expertise: Demonstrate strong domain & functional understanding of the solution and be a trusted advisor to the Customer, including basic technical skillset to understand architecture and interpret underlying business data.
• Customer Satisfaction & Risk Management: Maintain a high level of customer satisfaction and be the primary interface to manage risks and escalations.
• Customer Advocacy: Gather Customer feedback about products and use-cases and channel them effectively to drive product capabilities.
• Customer Onboarding: Assist the Customer with deployment planning, best practices, and proactive management of risks to facilitate a smooth rollout of the solution.
• Collaboration: Work closely with internal teams (Engineering and Product) to address customer issues.

Application Instructions

• Not specified in the provided text.

Company Information

• Company: Zimperium®
• Industry: Enterprise Mobile Security