Customer Success Manager
Panopto- Full Time
- Junior (1 to 2 years)
Candidates should possess a Bachelor's degree in Computer Science or an equivalent engineering degree, along with 10+ years of experience working with Enterprise software solutions, and preferably 5+ years in customer success roles, particularly within security companies managing large enterprise customers. Strong database/SQL skills are required, and domain expertise in Mobility & Security is highly desirable.
The Customer Success Manager will proactively manage client relationships to ensure renewals, referenceability, and facilitate expansion opportunities with sales teams, drive product adoption and demonstrate business value, maintain a high level of customer satisfaction and be the primary interface to manage risks and escalations, gather customer feedback about products and their use-cases, assist the Customer with deployment planning, and collaborate effectively with internal teams to address customer issues.
Mobile security solutions for enterprises and government
Zimperium focuses on mobile security, providing solutions to protect mobile devices and applications from cyber threats. Its main product, zIPS, is a mobile threat defense software that detects and addresses threats like malware and phishing in real-time. This software is designed for enterprises and government organizations, ensuring their mobile endpoints, such as smartphones and tablets, are secure. Zimperium differentiates itself from competitors by specializing in mobile security and offering tailored consulting services to enhance clients' security strategies. The company's goal is to safeguard sensitive data across various industries, particularly in sectors like healthcare and education, where mobile security is crucial.