Customer Success Manager at Workato

Tokyo, Japan

Workato Logo
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Technology, SaaS, Enterprise SoftwareIndustries

Requirements

  • (Specific requirements not listed in the provided job description.)

Responsibilities

  • Help the Japan team implement integration and automation solutions
  • Offer advice on market strategies, product adoption, and planning
  • Guide customers to maximize their investment in Workato during onboarding, implementation, and expansion phases
  • Maintain strong business relationships with customers in Japan
  • Act as a trusted advisor on pricing, marketing, and sales
  • Work with executives to meet key objectives and measure success
  • Achieve revenue retention goals
  • Assess and prevent renewal risks
  • Conduct regular business reviews to align with customer goals and promote product growth
  • Handle any customer issues quickly and effectively
  • Provide insights to improve the Workato product
  • Serve as the customer’s advocate within Workato

Skills

Key technologies and capabilities for this role

Customer SuccessIntegrationAutomationOnboardingProduct AdoptionAccount ManagementMarket StrategySales StrategyRelationship ManagementExecutive Engagement

Questions & Answers

Common questions about this position

Is this Customer Success Manager position remote?

Yes, this is a fully remote position.

What is the salary for this role?

This information is not specified in the job description.

What are the required qualifications for this position?

This information is not specified in the job description.

What is the company culture like at Workato?

Workato fosters a flexible, trust-oriented culture that empowers employees to take full ownership of their roles, driven by innovation, teamwork, and balancing productivity with self-care.

What kind of experience makes a strong candidate for this role?

Strong candidates should have experience helping implement integration and automation solutions, maintaining customer relationships, guiding product adoption, and achieving revenue retention goals, particularly with a focus on the Japan market.

Workato

Cloud-based automation and integration platform

About Workato

Workato provides a cloud-based platform for automating and integrating business processes using artificial intelligence. The platform helps organizations improve efficiency by unifying integration and automation, which reduces the complexity of using multiple tools and helps eliminate data silos. Workato's features include automated ticket escalation, threat detection, compliance management, and support for remote work, making it suitable for businesses of all sizes. The company operates on a subscription model, allowing clients to access its services for a recurring fee, which supports steady revenue growth. A standout feature, AI@Work, enables users to create intelligent systems by incorporating AI into their operations, making technology more accessible and facilitating business transformation. Workato's platform is designed to adapt to changing business needs while lowering operational costs and speeding up the implementation of integrations and automations.

Mountain View, CaliforniaHeadquarters
2013Year Founded
$403.7MTotal Funding
SERIES_ECompany Stage
Enterprise Software, AI & Machine LearningIndustries
1,001-5,000Employees

Benefits

Flexible working arrangements
EAP
Health insurance
Stock options
Professional development
PTO
Company events & recreation time

Risks

Emerging AI-driven platforms may erode Workato's market share with competitive pricing.
Rapid AI advancements require Workato to invest heavily in R&D to stay competitive.
Economic downturns could reduce client spending on Workato's subscription services.

Differentiation

Workato offers AI-driven automation with a focus on security and governance.
The platform supports low-code/no-code integrations, empowering non-technical users.
Workato's Virtual Private Workato caters to highly regulated industries with stringent security needs.

Upsides

Growing demand for AI-driven automation in healthcare boosts Workato's market potential.
Hybrid work models increase the need for Workato's remote work helpdesk features.
Rising interest in low-code/no-code platforms aligns with Workato's AI@Work feature.

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